Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Nathena Gordon

Summerville

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to members. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

25
25
years of professional experience

Work History

Senior Advisor

REV Federal Credit Union
09.2022 - Current
  • Creating a strong relationship with members and providing financial guidance on favorable investments, loans and credit lines
  • Manage and respond to a high volume of incoming/outgoing calls and emails from members through Glia, info@rev and Alkami dashboard
  • Maintain up to date knowledge on competitor offerings and best practices in account management/customer service
  • Train new team members on account management processes utilizing Keystone, Alkami, Paylogics, Wire exchange, etc
  • Collaborated with cross functional teams on special projects such as product launches or process improvements such as Glide/Plaid, Keystone

Account Manager

JDBYRIDER
10.2015 - Current
  • Approve car loans up to $10,000 for candidates that meet financial and credit requirements
  • Manage a portfolio of 220 customers valuing over 1.3 million dollars driving revenue growth
  • Processed insurance/repair claims for customer vehicles to meet and enhance customer service


Assistant Manager

IQOR Charleston
11.2013 - 10.2015
  • Oversee collection efforts of 15-20 agents under Capital One Program
  • Train and develop customer service and negotiation skills of agents
  • Provide coaching and motivation to assist in meeting required company goals
  • Assist management team with developing strategic plans to enforce productivity, quality and customer service standards.
  • Assist in scheduling plans and shift bids for 230 agents

Assistant Manager

Wal-Mart Store
04.2010 - 09.2013
  • Responsible for making area-specific merchandising, operations and people development decisions, including budgeting/forecasting and assessing economic trends and demographic information
  • Responsible for teaching my subordinates Leadership, Merchandising, Customer Service, Inventory, Profit/Loss and Civic Responsibility
  • Organizing seasonal sales plan such as Black Friday, Christmas, Easter, Valentines etc

Front End ZMS

Wal-Mart Store# 1748
04.2010 - 06.2012
  • Responsible for motivating and training Cashiers and Customer Service Managers on how to Manage customer issues, resolve them and make the overall shopping experience pleasant for Customers
  • Keeping front end abreast of all Compliance and financial changes pertaining to Money Orders, Check Cashing, Credit and Debit transactions
  • Tracking attendance of Associates
  • Merchandising

Customer Service Representative

T-Mobile/Suncom
11.2006 - 12.2009
  • Provide world class wireless service
  • Served as a direct contact for customers with questions regarding wireless plans and phone Equipment
  • Assisted in payments and arrangements to keep accounts current as well as troubleshooting equipment issues

Assistant Store Manager

Jones New York
04.2006 - 11.2007
  • Responsibilities included but were not limited to receiving in clothing stock twice a week and taking account for all pieces of garments
  • Completed floor plans based off of inventory needs for the company
  • Handled scheduling and banking deposits and store revenue count

Assistant Manager

Regal Entertainment Group Cinema10
12.2000 - 01.2006
  • Completed schedules for 20-30 employees
  • Signed in all concession inventory products while monitoring the use and recording weekly counts
  • Organized monthly movie promotions and ensured that customers always had the best movie experience
  • Completed movie schedules and built and broke down films

Education

Certificate of Completion - Real Estate Sales

Trident Technical College
North Charleston, SC
06.2018

Certified Administrative Specialist - Computer Administration

Beta Tech/Centura College
North Charleston, SC
01.2001

Diploma - General studies

North Charleston High School
North Charleston, SC
01.1997

Skills

  • Microsoft Outlook, Microsoft Word, Excel, Powerpoint,
  • Product knowledge
  • Customer service
  • Critical thinking
  • Organizational development
  • Policy analysis
  • Training and mentoring
  • Problem-solving

Timeline

Senior Advisor

REV Federal Credit Union
09.2022 - Current

Account Manager

JDBYRIDER
10.2015 - Current

Assistant Manager

IQOR Charleston
11.2013 - 10.2015

Assistant Manager

Wal-Mart Store
04.2010 - 09.2013

Front End ZMS

Wal-Mart Store# 1748
04.2010 - 06.2012

Customer Service Representative

T-Mobile/Suncom
11.2006 - 12.2009

Assistant Store Manager

Jones New York
04.2006 - 11.2007

Assistant Manager

Regal Entertainment Group Cinema10
12.2000 - 01.2006

Certified Administrative Specialist - Computer Administration

Beta Tech/Centura College

Diploma - General studies

North Charleston High School

Certificate of Completion - Real Estate Sales

Trident Technical College

Awards

  • Assistant Manager of the Region August 2005 Regal Entertainment Group selected me with an award for "Best Performance in a Supporting Role" for the southern region
  • Zone Manager July 2010 Employee of the month for leadership among peer group
Nathena Gordon