Natnael Taye ume
Columbia
Summary
Detail-oriented and motivated Data Center Technician with over 5 years of hands-on technical experience in IT systems, networking, server support, and electrical installation. Experienced in computer hardware, software troubleshooting, server installation, structured and fiber optic cabling, system monitoring, preventive maintenance, and technical support. Hands-on experience supporting enterprise IT infrastructure, database and backup servers, disaster recovery systems, and HVAC/heat pump installation. Known for strong problem-solving skills, attention to detail, adaptability, and a commitment to continuous learning while delivering reliable technical support.
Overview
2
2
years of professional experience
Work History
HVAC & Heat Pump Installation Trainee
Goodwill Industries
Columbia, SC
01.2026 - 01.2026
- Assisted with installing heat pump systems.
- Connected refrigerant lines and electrical wiring.
- Installed and sealed ductwork.
- Performed air infiltration and duct leakage testing.
- Checked system operation, airflow, and thermostat performance.
- Used HVAC hand tools and testing equipment.
- Performed preventive maintenance, including cleaning coils and replacing filters.
- Followed OSHA safety practices and job site procedures.
Warehouse Associate
Amazon Fulfillment Center
Columbia, SC
01.2025 - 01.2026
- I worked as an Amazon Warehouse Associate, where I received, stowed, and organized inventory in a fast-paced environment. I used handheld scanners, maintained accuracy, met productivity goals, followed safety procedures, and worked effectively as part of a team. Through this role, I also became familiar with Amazon's Leadership Principles, including customer obsession, ownership, and delivering results.
Customer Service Associate
Retail Store
Columbia, SC
01.2024 - 01.2025
- Worked in customer service, where I assisted customers, answered questions, resolved issues, processed transactions, and maintained a friendly, professional attitude. This role strengthened my communication, problem-solving, and teamwork skills.
Education
Bachelor of Science -
Sodo
Skills
- Operating Systems: Windows, Linux, Microsoft Office
- Hardware & Servers: Computer Hardware Installation, Server Installation, Server Maintenance, Hardware Troubleshooting, System Implementation, System Monitoring, Preventive Maintenance
- Networking: TCP/IP, Network Infrastructure, Ethernet Cabling, Fiber Optic Cabling, Structured Cabling, Network Troubleshooting
- Systems & Infrastructure: Database Servers, Backup Servers, Disaster Recovery, Technical Documentation, IT Support
- Electrical & HVAC: Low-Voltage Electrical Systems, High-Voltage Electrical Systems, HVAC Installation, Heat Pump Installation, Electrical Troubleshooting
- Professional Skills: Problem Solving, Attention to Detail, Communication, Team Collaboration, Customer Service, Time Management, Adaptability
Timeline
HVAC & Heat Pump Installation Trainee
Goodwill Industries
01.2026 - 01.2026
Warehouse Associate
Amazon Fulfillment Center
01.2025 - 01.2026
Customer Service Associate
Retail Store
01.2024 - 01.2025
Bachelor of Science -
Sodo