Neffertiti Durham
Columbia
Summary
Experienced professional with a solid background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving, resulting in exceptional customer satisfaction and loyalty. Proven ability to collaborate effectively within a team and adapt to changing needs, consistently delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tsys global payments
01.2023 - Current
- 50+ plus calls daily
- Handling private information
- Promoted superior experience by addressing customers concerns
- While using empathy and resolving problems meeting monthly goal of 95% or above
Chat Specialist
Vxi Global Solutions
12.2021 - 12.2022
- Providing instant messaging through a mobile app for technical support regarding exciteOSA device for (Sleep Apnea)
- Investigated and resolved customer inquiries and complaints quickly
- Operating multiple systems
- Responsible for all general question
Customer service Representative
Teleperformance
01.2018 - 09.2021
- Handling high volume inbound calls
- Offer customer advice and assistance, paying attention to particular needs
- Developed and implemented customer services policies, procedures
- Coordinated with other departments to ensure customer services objectives were met
Education
High School Diploma -
Penn Foster
Scottsdale, AZSkills
- Active listener
- Teamwork
- Zen desk
- Dual systems
- Technical support
- Customer relations
- Problem solving
- Empathy
- Goggle workspace
- Microsoft office
- Critical thinking
Achievements Awards
- Outstanding achievement award
- FCCLA (Family, Career and Community Leaders of America)
Timeline
Customer Service Representative
Tsys global payments
01.2023 - Current
Chat Specialist
Vxi Global Solutions
12.2021 - 12.2022
Customer service Representative
Teleperformance
01.2018 - 09.2021
High School Diploma -
Penn Foster
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