Nehemiah Chandler
Spartanburg
Summary
Personable and dedicated with extensive experience in sales, health care and the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Experience and Support Analyst
Spartanburg Regional Medical Center
Spartanburg
02.2024 - Current
- Collaborated closely with other departments to resolve escalated customer issues quickly.
- Engaged regularly with stakeholders such as physicians, nurses, administrators., in order to gain insight into how best serve our customers.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
- Developed patient satisfaction surveys, analyzed results, and implemented strategies to improve patient experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Patient Administration Specialist
US Army
06.2015 - Current
- Triaged patients for clinical coverage, prioritizing most-essential patient care needs.
- Confirmed patient information, collected copays and verified insurance.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Developed and maintained budgeting processes for health care organization.
- Monitored staff performance, identified areas of improvement, and provided training when necessary.
- Conducted analyses of cost-effectiveness of services and recommended changes as needed.
- Coordinated with other departments to ensure compliance with regulatory requirements.
- Supervised clinical staff, including assigning tasks, setting goals, and evaluating performance.
Air Evacuation Manager
US Army
Landsthul
01.2024 - 12.2025
- Manager for the Deployed Warrior Medical Management Center (DWMMC), outbound team at Landstuhl Regional Medical Center (LRMC).
- Lead a team of soldiers, ensuring efficient movement of 100 outbound flights with over 2,000 patients from EUCOM, CENTCOM, and AFRICOM, and returning over 300 soldiers to duty.
- Managed daily operations of patient transport services, supporting inpatient, outpatient, emergency, and surgical departments
- Maintained accurate records of patient information, such as name, destination, and condition.
- Supervised and scheduled a team of 12 transporters, ensuring 24/7 coverage and compliance with labor standards.
- Ensured compliance with safety protocols, infection prevention standards, and HIPAA regulations.
Market Development Specialist
Spectrum
El Paso
08.2023 - 02.2024
- Conducted research to determine leads based on business needs and objectives.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Summarized raw data and analyses and made recommendations based on findings.
Inbound Sales Specialist(Promoted to Market Dev.)
Spectrum
01.2023 - 09.2023
- Closed sales by building rapport and overcoming objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Social Media Manager
Alpha Phi Alpha Fraternity Inc- Upsilon Alpha Chapter
03.2018 - 12.2021
- In charge of all social media content, graphic design
- Gained experience public relations, networking, and building personal relationships.
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Head Bartender
Olive Garden
Greenville
01.2017 - 01.2021
- Assigned bartenders to specific tasks and duties throughout the shift.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Managed stock levels of all alcoholic beverages available at the bar.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education
Master of Science - Healthcare Administration (Current Student)
Southwest University At El Paso
El Paso, TX10-2025
Bachelor of Arts - BA, Communication and Media Studies -
University of South Carolina Upstate
Skills
- Public relations
- Social media marketing
- Search Engine Optimization (SEO)
- Negotiation
- Sales
- Microsoft Word
- Customer Satisfaction
- Account Management
- Microsoft Office
- Patient Transport
- Customer Consulting
- High-energy attitude
- Conflict Resolution
- Creative Problem Solving
- First Aid and CPR
- Direct Patient Care
- Attention to Detail
- Microsoft Excel
Certification
TABC - Texas Alcoholic Beverage Commission
Accomplishments
• Deans list - 01/2019
• Student Ambassador - 2019-2021
• Chancellor Ambassador - 2018-2021
• Army Service Ribbon - US Army
• Army NCO Professional Development Ribbon - US Army
• Army Achievement Medal - US Army
• Army Commendation Medal - US Army
• National Defense Service Medal - US Army
• Army Reserve Components Achievement Medal - US Army
• Student Ambassador - 2019-2021
• Chancellor Ambassador - 2018-2021
• Army Service Ribbon - US Army
• Army NCO Professional Development Ribbon - US Army
• Army Achievement Medal - US Army
• Army Commendation Medal - US Army
• National Defense Service Medal - US Army
• Army Reserve Components Achievement Medal - US Army
Affiliations
- Member, Alpha Phi Alpha Fraternity Inc
- Member, Alumni Association
Timeline
Patient Experience and Support Analyst
Spartanburg Regional Medical Center
02.2024 - Current
Air Evacuation Manager
US Army
01.2024 - 12.2025
Market Development Specialist
Spectrum
08.2023 - 02.2024
Inbound Sales Specialist(Promoted to Market Dev.)
Spectrum
01.2023 - 09.2023
Social Media Manager
Alpha Phi Alpha Fraternity Inc- Upsilon Alpha Chapter
03.2018 - 12.2021
Head Bartender
Olive Garden
01.2017 - 01.2021
Patient Administration Specialist
US Army
06.2015 - Current
Master of Science - Healthcare Administration (Current Student)
Southwest University At El Paso
Bachelor of Arts - BA, Communication and Media Studies -
University of South Carolina Upstate