Neil Raguin
Assistant Restaurant Manager
Seychelles
Summary
Proven leader in hospitality management, notably with Club Med, where I spearheaded staff training programs and enhanced food safety compliance. My expertise in inventory control and a knack for elevating customer experiences have consistently improved service quality. Skilled in both team development and operational efficiency, I've driven significant advancements in restaurant operations and customer satisfaction.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Assistant Restaurant Manager
Club Med
11.2023 - 01.2025
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
Duty Manager
Coco De Mer Hotel
08.2016 - 09.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Assistant Restaurant Manager
Hilton Labriz
03.2014 - 04.2016
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Supervisor
Beachcomber
03.2011 - 01.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Managed inventory control, reducing waste and optimizing resources allocation.
Villa Host
Constance Ephelia Resort
06.2010 - 01.2012
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Trainee Butler
Maia Resort
04.2007 - 04.2010
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
Education
High School Diploma -
Seychelles Tourism Academy
La Misere, Seychelles 04.2001 -
Skills
Staff training and development
Food safety compliance
Training and mentoring
Inventory control
Customer assistance
Restaurant operations
Timeline
Assistant Restaurant Manager
Club Med
11.2023 - 01.2025
Duty Manager
Coco De Mer Hotel
08.2016 - 09.2023
Assistant Restaurant Manager
Hilton Labriz
03.2014 - 04.2016
Restaurant Supervisor
Beachcomber
03.2011 - 01.2014
Villa Host
Constance Ephelia Resort
06.2010 - 01.2012
Trainee Butler
Maia Resort
04.2007 - 04.2010
High School Diploma -
Seychelles Tourism Academy
04.2001 -
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