Donnetia Middleton

• Conducted assessments to determine appropriate interventions for juvenile offenders.
• Assisted in developing rehabilitation plans tailored to individual needs.
• Monitored compliance with court-ordered conditions and program requirements.
• Engaged with families to provide support and resources for positive outcomes.

Conduct initial interviews to determine client eligibility for financial assistance programs.

Review income, documentation, household composition, expenses, and financial need.

Explain program requirements, benefits, and limitations to clients.

Assist in the receiving process by scanning and documenting incoming goods.

Verify packing lists, purchase orders, and delivery documents for accuracy.

Scan and prepare outbound shipments, ensuring correct labeling and load sequencing.

Initiate referrals to internal departments, external providers, community agencies, or specialists.

Ensure all required forms, records, and information packets are accurate and complete.

• Conducted program assessments to identify areas for improvement and enhance service delivery.
• Collaborated with community partners to develop and implement housing initiatives effectively.
• Facilitated workshops and training sessions for clients on available housing resources.
• Maintained accurate records and documentation of program activities and participant interactions.

• Provided administrative support by managing phone inquiries and directing calls to appropriate departments.
• Assisted in maintaining organized filing systems for tenant records and housing applications.
• Coordinated scheduling for meetings and appointments, ensuring efficient use of office resources.
• Processed incoming mail and packages, distributing to relevant personnel promptly.

• Provided exceptional customer support through effective communication and problem-solving skills.
• Assisted customers with account inquiries, billing issues, and service upgrades efficiently.
• Resolved customer complaints by identifying root causes and implementing solutions promptly.
• Utilized CRM software to track customer interactions and ensure accurate information management.

• Assisted clients with daily living activities, ensuring comfort and safety.
• Coordinated communication between residents, families, and healthcare staff to enhance service delivery.
• Implemented client care plans by documenting observations and progress in health records.
• Organized recreational activities that promoted socialization and overall well-being among residents.