Crystal Jackoson
Sumter
Summary
Professional leasing consultant with strong expertise in property management and client relations. Proven ability to drive occupancy rates and enhance tenant satisfaction through effective communication and problem-solving. Collaborative team player known for adaptability and delivering consistent results in fast-paced environments. Skilled in lease negotiations, property tours, and maintaining positive tenant relationships. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Leasing professional with comprehensive background in tenant relations and property management. Proven ability to streamline leasing processes and enhance tenant satisfaction. Known for collaborative approach and adaptability, with strong skills in communication and negotiation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Leasing Consultant
Nickel Plate Properties
08.2024 - Current
- Assisted prospective residents with inquiries and property tours, ensuring a positive first impression.
- Maintained accurate records of leasing applications and resident information in property management software.
- Supported marketing efforts by distributing promotional materials and coordinating community events.
- Responded promptly to resident requests, fostering positive tenant relationships and enhancing satisfaction.
- Learned lease agreements and compliance regulations, providing accurate information to potential tenants.
- Conducted market research on competitive properties to inform pricing strategies and occupancy goals.
- Participated in training sessions on customer service techniques, enhancing communication skills with prospective clients.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Contributed to a positive work environment among colleagues through effective communication, collaboration, and teamwork.
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
Customer Service Representative
Foundever
07.2020 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing returns to ensure customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Provided product information and recommendations to enhance the customer experience.
- Adapted quickly to changing policies and procedures, ensuring compliance with company standards.
- Handled high-volume calls while maintaining professionalism and efficiency under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Leasing Manager
Sparks of Waldorf
06.2016 - 08.2020
- Led leasing operations, overseeing tenant relations and contract negotiations.
- Developed and implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Conducted market analysis to establish competitive rental rates and optimize occupancy levels.
- Managed lease administration, ensuring compliance with regulations and timely renewals.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Explained terms of lease and amounts to be paid to tenants.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
Education
GED -
University of The District of Columbia
Washington, DCSkills
- Follow-up techniques
- Team player attitude
- Fair housing regulations
- Goal-oriented mindset
- Property management
- Appointment scheduling
- Social media marketing
- Property tours
- Customer service
- Lease renewals
- Lease agreements
- Property inspections
- Team building
- Record keeping
Certification
- Licensed Property Management - 2024-Present
Timeline
Professional Leasing Consultant
Nickel Plate Properties
08.2024 - Current
Customer Service Representative
Foundever
07.2020 - 08.2024
Leasing Manager
Sparks of Waldorf
06.2016 - 08.2020
GED -
University of The District of Columbia