Neyllin Umana
Bluffton
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Captain Woody's. Proven ability to enhance guest engagement and maximize sales through effective communication and attentive service. Expertise in cash handling and high-volume dining environments, consistently delivering memorable experiences while training new team members.
Diligent employee with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
Work History
Server / Bartender
Captain Woodys
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Gate Agent
United Ground Express
01.2022 - 12.2022
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Server / Bartender
One Hot Mama's
06.2017 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree -
Technical College of The Lowcountry
Hilton Head Island, SC05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Sales expertise
- Sales techniques
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Gate Agent
United Ground Express
01.2022 - 12.2022
Server / Bartender
Captain Woodys
05.2021 - Current
Server / Bartender
One Hot Mama's
06.2017 - 03.2022
No Degree -
Technical College of The Lowcountry
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