Niaisa Campbell
CLEAResult
Myrtle Beach
6
years of professional experience
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Work History
Remote Support Specialist
2 Years 5 Months- Provide end-to-end customer support for residential energy efficiency, electrification, and sustainability programs, assisting customers from initial inquiry through rebate completion.
- Support multiple utility and clean energy initiatives through inbound calls, outbound follow-ups, and email communication regarding rebate programs, including electric vehicle (EV) rebates, EV charger incentives, virtual power plant (VPP) battery programs, public battery usage resources, and utility partnerships with Emporia Energy.
- Educate customers on program eligibility, enrollment requirements, rebate qualifications, required documentation, inspection processes, and available energy-saving opportunities.
- Troubleshot complex rebate issues by navigating internal systems, reviewing account information, identifying missing documentation, and guiding customers through resolution steps to enhance customer experience.
- Assisted customers with application and rebate challenges by researching account details, explaining program requirements, and providing clear next steps for successful completion.
- Coordinated escalations as customer advocate and program facilitator with specialized support teams for issues requiring additional research, approval, or technical assistance.
- Maintain a Quality Assurance score above 90% while supporting multiple utility programs and consistently meeting customer service and performance expectations.
- Resolve customer inquiries efficiently while maintaining an average handle time of approximately 7 minutes and ensuring accurate documentation of customer interactions.
- Support Quality Assurance operations by scheduling inspection appointments, coordinating with customers and contractors, and responding to questions regarding inspection requirements and scheduling procedures.
- Utilize Microsoft Office, Google Calendar, scheduling platforms, and web-based systems to manage appointments, verify information, update records, and support operational workflows.
- Monitor and document customer interactions, rebate activity, and inspection updates to ensure compliance with program guidelines, quality standards, and data accuracy.
- Utilize Microsoft Office, Google Workspace, and internal tools to support quality tracking, reporting, scheduling, and cross-functional collaboration while maintaining confidentiality of customer and contractor information.
Remote Customer Engagement Specialist
1 Year 2 Months- Managed 60+ inbound customer calls daily while maintaining a 93% customer satisfaction rating.
- Utilized Salesforce CRM to process complex utility service requests and update customer records, ensuring accuracy and efficiency in account management.
- Provided clear guidance to customers while meeting productivity, quality, and service-level expectations.
- Provided clear guidance to customers, achieving compliance with productivity, quality, and service-level expectations.
- Collaborated with remote teams via virtual communication tools, enhancing reliability and accountability in a remote work environment.
- Followed data security procedures when handling confidential customer information.
Full-Service Shopper
1 Year- Maintained a 4.9/5 customer rating through responsive communication, accuracy, and dependable service.
- Coordinated time-sensitive shopping and delivery schedules, ensuring timely service through efficient use of mobile applications.
- Resolved customer concerns while guaranteeing order accuracy and enhancing overall customer satisfaction.
- Adapted to changing customer requests and delivery requirements, maintaining service quality and responsiveness.
Customer Service Associate
5 Months- Provided customer service while managing cashier operations, inventory tasks, and daily store activities to ensure smooth operations.
- Delivered customer service while managing cashier operations, inventory responsibilities, and daily store activities.
- Organized inventory, stocked merchandise, and supported store operations to enhance customer experience.
- Adapted quickly to new delivery management software and operational procedures, improving workflow.
Seasonal Candle Maker
2 Months- Assembled handcrafted products ensuring adherence to brand specifications and quality standards.
- Inspected finished products to verify accuracy, consistency, and presentation compliance.
- Improved inventory management for efficiency and warehouse delivery coordination.
Crew Member
11 Months- Delivered customer service while preparing food and processing orders to ensure satisfaction and uphold service standards.
- Provided customer service while preparing food, processing orders, and maintaining service standards.
- Operated POS systems and processed cash and electronic payments accurately.
- Coordinated with team members to enhance daily operations and streamline workflow.
Education
High School Diploma
Skills
Remote support
Technical troubleshooting
Technical support
Technical support
Salesforce CRM
Client education
Customer interaction
Customer service
Timeline
Remote Support Specialist
CLEAResult
03.2024 - CurrentRead More
Remote Customer Engagement Specialist
StarTek
02.2023 - 04.2024Read More
Customer Service Associate
7-Eleven
06.2022 - 11.2022Read More
Full-Service Shopper
Instacart
12.2021 - 12.2022Read More
Seasonal Candle Maker
The White Confetti Box
10.2021 - 12.2021Read More
Crew Member
Chipotle Mexican Grill
10.2020 - 09.2021Read More
Socastee High School
High School Diploma
Read More