Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Bennett

Conway

Summary

Dynamic team leader with a proven track record at Walmart, excelling in coaching and mentoring to enhance team performance. Skilled in operations management and conflict resolution, I foster a collaborative environment that boosts customer satisfaction and drives productivity. Committed to continuous improvement and employee development, I effectively manage schedules and workflows.

Overview

4
4
years of professional experience

Work History

Team Lead

Walmart
09.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Stock Associate

Walmart
08.2022 - 09.2023
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory storage in clean and organized fashion.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Sales Associate

Circle K
04.2022 - 08.2022

Certified Trainer

Chipotle
04.2021 - 05.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

New Ventures Charter School
Staten Island, NY
06.2018

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Operations management
  • Employee evaluation
  • Diversity and inclusion
  • Product management
  • Regulatory compliance
  • Key performance indicators
  • Influencing skills
  • Relationship building
  • Talent acquisition
  • Equipment maintenance
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Staff training
  • People management
  • Work Planning and Prioritization
  • Analytical thinking

Timeline

Team Lead

Walmart
09.2023 - Current

Stock Associate

Walmart
08.2022 - 09.2023

Sales Associate

Circle K
04.2022 - 08.2022

Certified Trainer

Chipotle
04.2021 - 05.2022

New Ventures Charter School

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Nicholas Bennett