Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Clarke

Spartanburg,SC

Summary

Strategic Solutions Engineer with 10+ years in cybersecurity and technical solutions. Expertise in AWS EC2, Identity Management, and 2FA integration. Proven track record in directing global teams and leading security architecture efforts aligned with NIST and ISO standards. Adept at cloud security and infrastructure hardening. Direct and candid approach enhances problem-solving and troubleshooting, fostering rigorous and assertive project execution. Self-reliant and objective, driving independent success in complex environments.

Technical professional with thorough understanding of engineering principles and technical problem-solving. Known for delivering impactful solutions and driving project success through strategic planning and execution. Team-focused and results-oriented, adaptable to dynamic environments and committed to continuous improvement. Skilled in system diagnostics and customer interaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Technical Solutions Engineer

Cisco Systems
09.2014 - Current
  • At Cisco Systems, a global leader in IT and networking, I lead the design and implementation of security architectures, ensuring alignment with industry standards and organizational goals.
  • Lead security architecture efforts aligning with NIST and ISO standards.
  • Direct complex cybersecurity projects and mentor global teams.
  • Built internal helpdesk supporting 100,000+ customers.
  • Deliver recommendations to senior leadership on enhancing cybersecurity controls.
  • Conduct risk assessments and ensure compliance with corporate policies.
  • Utilize strong problem-solving skills and attention to detail to improve operational security measures.
  • Delivered pre-sales technical support for Windows server and desktop virtualization.
  • Analyzed Windows server business to identify spending trends, whitespace and growth opportunities, compliance issues and assisted account teams in target account development.
  • Designed custom solutions tailored to unique client requirements while adhering to established budgetary constraints.

Senior Technical Support Engineer | Solutions Engineering

Duo Security
01.2014 - Current
  • At Duo Security, a provider of unified access security and multi-factor authentication, I manage and deploy security solutions across diverse platforms, enhancing identity management and access control.
  • Deploy and manage Two-Factor Authentication (2FA) and Identity Management on Linux/Unix and Windows platforms.
  • Secure SSO integrations with Microsoft ADFS, Office 365, and GSuite.
  • Build and manage environments using AWS EC2 and DigitalOcean.
  • Authored internal and external knowledge bases; lead bug discovery and triage with development teams.
  • Mentor support engineers to improve technical performance.
  • Apply analytical thinking to diagnose and troubleshoot complex issues effectively.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.

Technical Support Engineer II | Solutions Engineering

Barracuda Networks
01.2012 - 01.2014
  • At Barracuda Networks, a provider of security, networking, and storage products, I provided technical support and collaborated on software improvements, enhancing product reliability and customer satisfaction.
  • Provided phone-based support for firewall and spam filter products.
  • Reported software bugs and collaborated with developers on patches.
  • Trained and onboarded new support staff.
  • Led team discussions on emerging issues and fixes.
  • Demonstrated strong communication and troubleshooting skills in daily operations.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Network Engineer | Solutions Engineering

I.T. Internet Solutions
01.2012 - 01.2013
  • At I.T. Internet Solutions, a provider of IT services for SMB clients, I designed and managed network infrastructures, ensuring secure and efficient operations.
  • Designed and managed network infrastructures for SMB clients.
  • Migrated systems from physical to virtual environments using VMware and Hyper-V.
  • Built remote access solutions and digital signage systems.
  • Leveraged attention to detail and problem-solving skills to ensure secure and stable deployments.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.

Education

Bachelor of Science - Computer Science

Eastern Michigan University
Ann Arbor, MI
01.2015

Skills

  • Analytical Thinking
  • AWS EC2
  • Cybersecurity
  • DigitalOcean
  • Identity Management
  • Linux Security
  • Problem-Solving
  • Remote Access Solutions
  • Troubleshooting
  • Two-Factor Authentication (2FA)
  • Single Sign-On (SSO) Integrations
  • Virtual Environments (VMware, Hyper-V)
  • Software As A Service (SaaS)
  • Amazon Web Services
  • Network engineering
  • Customer support
  • Software development
  • Information security
  • Web development
  • Remote support

Certification

  • Comp Tia A+
  • Comp Tia Network+
  • Comp Tia Security+
  • Air Force Rotc Coursework
  • University of Michigan
  • Jan 2012

Timeline

Senior Technical Solutions Engineer

Cisco Systems
09.2014 - Current

Senior Technical Support Engineer | Solutions Engineering

Duo Security
01.2014 - Current

Technical Support Engineer II | Solutions Engineering

Barracuda Networks
01.2012 - 01.2014

Network Engineer | Solutions Engineering

I.T. Internet Solutions
01.2012 - 01.2013

Bachelor of Science - Computer Science

Eastern Michigan University

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