NICHOLAS ROSE
Charleston
Summary
Dedicated Heavy equipment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
EquipmentShare
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
SC Field Service Supervisor
Blanchard CAT
10.2023 - 08.2024
- As Field Service Supervisor I work closely to manage and maintain customer needs and expectations
- In this role I had the opportunity to modify and improve the field service department by streamlining and improving response time to service calls
- Within the first 3 months of joining Blanchard I was asked to join a Field Service improvement project management team which looks at setting up SOP's, and improving standards for all field service departments across the company
- Since I have joined the project I have been able to put the ideas and best practices outlined by the project team into action within my own department at the Summerville store
- We have seen an improvement in customer owned service calls by about 10% and rental service calls by 30% while at the same time improving data collection on work orders for specific metrics requested by CAT and Blanchard
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
Service Manager
H&E Equipment Services
03.2021 - 10.2023
- Responsibilities include managing all aspects of the service department
- Including staffing and training, Payroll, and HR duties at a brach level
- Managing and assigning projects and tasks to team members to ensure smooth operation of daily tasks and high level project support.
- Coordinate with the sales team to ensure positive customer experiences and support of customer needs
- Closely monitoring OEC availability to meet KPI's and company standards for available equipment
- As this was a new location for H&E I was responsible for building the service department into what it is today by ensuring we hired and placed the right people in the right positions.
- I set up the SOP for all technicians but specifically field techs where they would;
- 1,Notify the customer/sales rep when they are enroute to a service call
- 2, Make contact with the customer onsite and notify SM and Sales rep when they are onsite
- 3, Send an end of call email to Sales rep and SM communicating the 3 C's and what additional steps needed to be taken if any such as parts that needed to be ordered, etc
Shop Supervisor; Mechanic Class A
Ahern Rentals
07.2019 - 03.2021
- Responsible for supervising the maintenance/repair of fleet equipment valued at Approx $25 Million
- Equipment included: excavators, bulldozers, motograders, rollers, loaders, backhoes, boom/man lifts and tele-handlers, dump and water trucks, class A and B transport trucks
- Responsible for coordinating with the branches to facilitate orders for customers throughout Northern California customers included but not limited to: Teichert, Granite, and Mark 3 Engineering
- Other duties: assigning projects to technicians, coordinating and executing major repairs/overhauls on down units, completing customer repairs, and assisting field technicians with field repairs
Mechanic Class B
Ahern Rentals
08.2018 - 06.2019
- Responsible for the repair and maintenance of fleet equipment
Mechanic Class B
Ahern Rentals
05.2017 - 07.2018
- Responsible for the repair and maintenance of fleet equipment
Education
AS - diesel technology
Universal Technical Institute
Sacramento, CA05.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Team leadership
- Customer relations
- Training and development
- Staff training/development
- Customer relationship management
- P&L management
- Strategic planning
Certification
- ASE certificates
- EPA 608 & 609 certification
- MSHA certified
Timeline
General Manager
EquipmentShare
08.2024 - Current
SC Field Service Supervisor
Blanchard CAT
10.2023 - 08.2024
Service Manager
H&E Equipment Services
03.2021 - 10.2023
Shop Supervisor; Mechanic Class A
Ahern Rentals
07.2019 - 03.2021
Mechanic Class B
Ahern Rentals
08.2018 - 06.2019
Mechanic Class B
Ahern Rentals
05.2017 - 07.2018
AS - diesel technology
Universal Technical Institute
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