Nicholas Tummers
Fort Mill
Summary
Dynamic and dependable professional with a strong work ethic, recognized for enhancing customer satisfaction at Discount Tire. Proven ability to boost sales through excellent communication and product knowledge. Fast learner with exemplary attention to detail, fostering trusted relationships and contributing to a positive team environment.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Discount Tire
05.2025 - Current
- Assisted customers with tire selection and installation processes.
- Maintained cleanliness and organization of service area and equipment.
- Operated tire-changing machinery and tools safely and efficiently.
- Collaborated with team members to enhance service delivery speed.
- Provided excellent customer service during high-volume periods.
- Supported inventory management by restocking supplies as needed.
- Resolved customer inquiries effectively, contributing to positive experiences.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Salesperson
Discount Tire
05.2025 - Current
- Assisted customers in selecting tires and services, providing product knowledge and recommendations.
- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained inventory levels, restocking shelves to enhance product availability.
- Collaborated with team members to meet store sales goals and improve service delivery.
- Created a welcoming environment, addressing customer inquiries promptly and professionally.
- Conducted visual inspections of tires, identifying potential issues for customer awareness.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
King’s Way Academy
Fort Mill, SC06.2024
Skills
Strong work ethic
Highly dependable
Trusted relationship with customers
Fast learner
Exemplary attention to detail
Liked by coworkers
Excellent communication skills
Timeline
Service Crew Member
Discount Tire
05.2025 - Current
Salesperson
Discount Tire
05.2025 - Current
High School Diploma -
King’s Way Academy