Nicholas Yates
Greenville
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
33
33
years of professional experience
Work History
Stay at Home Dad
3 Claymore Court
04.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed household duties, child's schedule and volunteer duties
Collections Account Manager
US Bank Service Center
04.2009 - 04.2013
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
Accounts Receivable Collections Specialist
US Bank Service Center
01.2004 - 03.2006
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Verified discrepancies to resolve vendor billing issues.
- Reconciled accounts receivable ledger to account for and properly post payments.
Collections Agent
Access Recovery Solutions
01.1999 - 01.2005
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Restaurant Manager
Wendys
01.1992 - 01.1995
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Englewood HS
Dayton OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Highly reliable with strong integrity
- Hard worker and pride of ownership
Timeline
Stay at Home Dad
3 Claymore Court
04.2013 - Current
Collections Account Manager
US Bank Service Center
04.2009 - 04.2013
Accounts Receivable Collections Specialist
US Bank Service Center
01.2004 - 03.2006
Collections Agent
Access Recovery Solutions
01.1999 - 01.2005
Restaurant Manager
Wendys
01.1992 - 01.1995
High School Diploma -
Englewood HS
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