Nick Romeo
Charleston
Summary
Senior Manager with 13 years of progressive experience at Verizon, advancing from entry-level to senior management roles. Proven track record in driving strategic initiatives that improve customer experience, operational efficiency, and sales performance. Certified Associate in Project Management and Lean Six Sigma Green Belt, adept at simplifying complex concepts and fostering collaboration across teams, positively impacting over 40,000 agents. Strong leadership qualities include Achiever, Restorative, Includer, Positivity, and Strategic, ensuring effective communication and team development.
Overview
16
16
years of professional experience
Work History
Senior Manager Business Strategy
Verizon
Charleston
12.2023 - Current
- Execute key business initiatives to optimize Verizon's performance and achieve strategic priorities.
- Create tactical programs for revenue growth, retention, OC&C, and compliance.
- Drive Vendor center and National incentives.
- Prepare and delivers documents, presentations, and messages for internal meetings.
- Identify barriers (people, processes, systems) to success.
- Communicate effectively with peers and all levels of Leadership.
- Collect data to ensure Center/Field compliance with business policies.
- Develop and implement strategies and measurable solutions to drive productivity, enhance frontline operations, and ensure accountability for KPIs.
- Provided strategic guidance and mentorship to indirect reports for partner-level results and flawless execution of VCG organization strategies.
- Delivered executive-level communication, insights, and trend analysis through data-driven presentations to senior leadership.
- Nick is a Business Strategy Sr. Manager with 13+ years of Verizon experience, progressing from frontline to senior management. He drives results through strategic initiatives, excelling in Sales, Coaching, and Leadership. Green Belt Trained and Project Management Certified, Nick simplifies complex topics and builds cross-functional partnerships, impacting over 40,000 agents.
Sr. Analyst - CS VM VCG Channel Mgt
Verizon
04.2023 - 12.2023
- Evaluated vendor performance, identified gaps, and developed action plans to enhance outcomes.
- Managed vendor performance, analyzed market trends, and identified improvement areas.
- Improved new hire experience through recruitment profile evaluation and onboarding.
- Created processes to improve customer experience and assigned partner managers. Influenced action planning, implementation, and execution of all KPIs.
- Conducted daily operational meetings to assess training readiness, shrink plan, go-to-market, attainment, and customer experience.
- Inspected vendor performance, ensuring Verizon quality standards and SOW adherence.
- Provided in-person vendor support for international meetings and training, including travel.
Supervisor
Verizon
02.2022 - 04.2023
- Identified improvement areas and developed continuous improvement roadmaps.
- Implemented and evaluated sales strategies to exceed channel KPIs.
- Proficient in reporting (Tableau, Inside Sales Central, QLIK, Coaching Dashboard) and call monitoring systems (Verint).
Senior Manager
Verizon
01.2018 - 01.2022
- Led talent acquisition and training for Solutions Specialist and Solutions Manager teams, ensuring quality and operational excellence.
- Performed performance reviews and ongoing coaching, fostering accountability and development.
- Exceeded performance standards, consistently receiving 'Leading' performance reviews.
Solutions Manager
Verizon
01.2015 - 01.2017
- Led talent acquisition and training for Solutions Specialist and Solutions Manager teams, ensuring quality and operational excellence.
- Performed performance reviews and ongoing coaching, fostering accountability and development.
- Exceeded performance standards, consistently receiving 'Leading' performance reviews.
Solutions Specialist
Verizon
Charleston
01.2012 - 01.2015
- Obtained highest scores in yearly performance reviews and qualified for the region’s annual Winner Circle Achievement Award in 2014 and 2015.
- Ranked as the top Solutions Specialist in SC southeastern district contributing to our district finishing in top 20 ranking in the country for 2013.
- Achieved leading ratings in strategic Verizon Wireless KPI metrics: EIS adds, HPC, MBB, Tablets, and ARD dollars in 2013 and 2014.
- Taught workshop classes to help our customers who have Apple or Android products.
- Took initiative to become educated on new devices, accessories, and competitors to help improve my team’s performance by improving their knowledge in the business landscape.
- Verizon Wireless Carolina/Tennessee Career Builders 2014 graduate.
Retail Sales Associate & Store Manager
A Goodnight Sleepstore
Wilmington
03.2010 - 07.2012
- Achieved high closing percentage, high production of revenue, and a competitive profit margin and generated sales revenue of $1M.
- Demonstrated in-depth knowledge of specifications of every product in the company inventory in order to effectively communicate and resolve customers’ questions/concerns.
- Worked independently at various locations to open, operate, and close the stores.
- Researched and reported on competitor’s products, sales technique, and overall performance to improve performance.
- Contributed to training new employees on company sales procedures, qualifying questions, inventory, product specifications, customer service, STORIS systems and store policies.
Education
Bachelor of Science - Psychology
University of North Carolina
WilmingtonProfessional Certificate - Project Management
Coursera
Associate of Arts -
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Communication skills
- Project management
- Artificial intelligence expertise
- Critical thinking
- Integrity and empathy
- Adaptability and flexibility
- Conflict resolution
- Relationship management
- Effective communication
- Project oversight
- Analytical thinking
- Vendor management
- Business strategy
- Compliance monitoring
- Sales strategy
- Customer experience improvement
- Performance evaluation
- Team building
- Leadership development
- Coaching and mentoring
- Problem solving
- Operations planning
- Cross-functional collaboration
- Strategic planning
- Sales channel analytics
- Innovation management
- Operations management
- Talent development
- Corporate communications
- Budget oversight
- Partnership development
- Documentation and reporting
Awards
- 2025 Impact Award (Operations)
- 2024 Impact Award (Operations)
- 2018 and 2019 Gold Store Award (Customer Experience)
- 2013 and 2014 Winner Circle Award (Sales Performance)
Clifton Strengths
- Achiever
- Restorative
- Includer
- Positivity
- Strategic
Affiliations
Soccer Coach - Charleston County Parks
References
References available upon request.
Timeline
Senior Manager Business Strategy
Verizon
12.2023 - Current
Sr. Analyst - CS VM VCG Channel Mgt
Verizon
04.2023 - 12.2023
Supervisor
Verizon
02.2022 - 04.2023
Senior Manager
Verizon
01.2018 - 01.2022
Solutions Manager
Verizon
01.2015 - 01.2017
Solutions Specialist
Verizon
01.2012 - 01.2015
Retail Sales Associate & Store Manager
A Goodnight Sleepstore
03.2010 - 07.2012
Bachelor of Science - Psychology
University of North Carolina
Professional Certificate - Project Management
Coursera
Associate of Arts -
Cape Fear Community College