Nickaya Miekle
Gaffney
Summary
Dynamic and results-driven professional with extensive experience at Avista Resort, excelling in customer service and problem-solving. Proven track record in enhancing guest satisfaction and operational efficiency, with strong skills in records management and staff supervision. Committed to maintaining high standards of service and confidentiality while fostering positive guest relations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Avista Resort
04.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained high levels of guest privacy by securely managing personal information.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Housekeeping Supervisor
Avista Resort
09.2020 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Pharmacy Technician
the New Highgate Pharmacy
08.2004 - 11.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to the regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
No Degree - Associates Degree in Business Studies- Pending
Moneague College
Saint Ann JamaicaHigh School Diploma -
Islington High School
Islington, Saint Mary Jamaica07-2002
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Administrative skills
- Clerical duties
- Data confidentiality
- Staff supervision
- Records management
- Guest relations
Timeline
Front Desk Agent
Avista Resort
04.2023 - 08.2023
Housekeeping Supervisor
Avista Resort
09.2020 - 08.2023
Pharmacy Technician
the New Highgate Pharmacy
08.2004 - 11.2017
No Degree - Associates Degree in Business Studies- Pending
Moneague College
High School Diploma -
Islington High School
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