Nicki Thompson
Mauldin,SC
Summary
Remote-ready Customer Service Representative with 8+ years of experience supporting customers through phone, chat, and email. Proven ability to manage high call volumes, resolve account and billing issues, assist with debit card and financial inquiries, and accurately document interactions in CRM systems. Previous banking agent and management experience. Dependable, detail-oriented, and comfortable working in fast-paced remote environments.
Overview
7
7
years of professional experience
Work History
Shift Manager in Training
Bojangles' Famous Chicken 'n Biscuits
Simpsonville, SC
01.2025 - 03.2025
- Assisted in training staff on operational procedures and customer service standards.
- Monitored inventory levels, ensuring stock availability during peak hours.
- Implemented food safety protocols to maintain compliance with health regulations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
Banking Customer Service Agent
Foundever
Remote
10.2023 - 09.2024
- Managed inbound and outbound customer calls regarding debit card accounts and financial support
- Assisted customers with card issues, transactions, and account inquiries
- Followed security and compliance procedures while handling sensitive financial information
- Documented interactions accurately in CRM systems
- Assisted customers with product selection, providing detailed information on features and benefits.
Sales Associate
Metro T Mobile
Greenville, Sc
01.2024 - 06.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, showcasing features, and promoting special offers.
- Maintained knowledge of new technology and services to provide accurate information to customers.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
Manager
Hardee’s
Piedmont
03.2019 - 11.2021
- Supervised and supported 3–4 employees per shift
- Handled cash management, register balancing, and safe counts
- Completed daily reports and entered data into company systems
- Resolved customer concerns and ensured service standards
Sales & Customer Service Representative
Talbert & Associates
Greenville
07.2018 - 10.2018
- Provided customer service and sales support for DIRECTV and mobile products
- Met daily sales incentives through strong communication
- Maintained accurate customer records
Education
High School Diploma -
Wren High School
Piedmont, SC06.2011
Graduate Certificate - Pastry
Virginia College
Mauldin, SC08.2015
Some College (No Degree) -
Greenville Technical College
Greenville ScGraduate Certificate - Pastry
Auguste Escoffier School of Culinary Arts
Texas City, TX12-2024
Skills
- Inbound & Outbound Customer Support
- Phone, Chat & Email Support
- Call Center Operations
- Debit Card & Banking Assistance
- Account & Billing Support
- CRM & Ticketing Systems
- Data Entry & Documentation
- Customer Retention
- Sales & Upselling
- Confidential Information Handling
- Time Management (WFH)
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
Timeline
Shift Manager in Training
Bojangles' Famous Chicken 'n Biscuits
01.2025 - 03.2025
Sales Associate
Metro T Mobile
01.2024 - 06.2024
Banking Customer Service Agent
Foundever
10.2023 - 09.2024
Manager
Hardee’s
03.2019 - 11.2021
Sales & Customer Service Representative
Talbert & Associates
07.2018 - 10.2018
High School Diploma -
Wren High School
Graduate Certificate - Pastry
Virginia College
Some College (No Degree) -
Greenville Technical College
Graduate Certificate - Pastry
Auguste Escoffier School of Culinary Arts