Nicole Anderson
Columbia
Summary
Dynamic supervisor with a proven track record at Holiday Inn Express Hotel, excelling in staff training and operational compliance. Skilled in inventory management and customer service, I effectively resolved issues and enhanced workflow coordination, ensuring a seamless experience for both guests and team members.
Overview
11
11
years of professional experience
Work History
Supervisor
Holiday Inn Express Hotel
Columbia
09.2019 - 01.2025
- Assessed company operations for compliance with safety standards.
- Collaborated with other departments to coordinate workflow processes between teams.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
Head Cashier Supervisor
Lowe's
Columbia
01.2016 - 11.2018
- Created weekly schedules for staff coverage based on peak business hours.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Built and maintained working relationships with peers and upper management.
DFA
Fort Jackson, SC
Columbia
03.2014 - 05.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
Education
High School Diploma -
Christain Academy
Gaston, SCSkills
- Staff supervision
- Employee training
- Operational compliance
- Inventory management
- Customer service
- Quality control
- Cash handling
- Problem resolution
- Scheduling management
- Workflow coordination
References
References available upon request.
Timeline
Supervisor
Holiday Inn Express Hotel
09.2019 - 01.2025
Head Cashier Supervisor
Lowe's
01.2016 - 11.2018
DFA
Fort Jackson, SC
03.2014 - 05.2015
High School Diploma -
Christain Academy
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