Nicole Eastwood
Summerville
Summary
Compassionate Surgery Coordinator with 6 years helping others through personal excellence. Employs strong administrative, organizational, and interpersonal skills. Background in Ophthalmology in fast-paced medical office. Skilled in EHR systems and manages multiple tasks simultaneously with minimal supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Carolina Cataract and Laser Center
10.2023 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
- Was responsible for scheduling various surgical procedures for several physicians based on their specific preferences.
- Created and transmitted surgical documents, including demographic information and surgery plans.
- Assembled, maintained, and verified accuracy of weekly surgery case binders.
- Verified necessary prescriptions for surgical procedures and transmitted to patient's pharmacy.
Front Desk Receptionist
Lesslie Vision Care
08.2019 - 08.2023
- Documented provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Completed clerical duties and tasks for clinic administration
- Verified patient insurance, demographic, and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed patient referrals to other medical specialists
- Managed and fulfilled incoming and outgoing medical records requests
- Routinely achieved 10% monthly sales increase over the previous year
Esthetician
Simply Your Spa
08.2016 - 08.2019
- Performed services including facials, chemical peels, eyebrow shaping, eyebrow and eyelash tinting, body waxing, and makeup application
- Carried out administrative tasks, including product inventory checks, charting, and consultations
- Stocked treatment rooms with proper supplies
- Fostered a friendly, warm, and exceptional customer experience
- Advised clients on proper home-care regimens
- Trained newly-hired estheticians in spa procedures and service protocols
- Increased retail sales 16% from 2017 to 2018
Education
Certificate - Esthetics
Charleston Cosmetology Institute
North Charleston, SCHigh School Diploma -
Goose Creek High School
Goose Creek, SCSkills
- Decision-making
- Office administration
- Scheduling and managing time
- Verbal and written communication
- Typing 70 WPM
- Proficient in Microsoft Office suite
- Patient counseling
- HIPAA compliance
Certification
- International Joint Commission on Allied Health Personnel in Ophthalmology - Ophthalmic Scribe Certification (OSC)
- South Carolina Board of Cosmetology - Esthetician License 78034
Timeline
Surgery Coordinator
Carolina Cataract and Laser Center
10.2023 - Current
Front Desk Receptionist
Lesslie Vision Care
08.2019 - 08.2023
Esthetician
Simply Your Spa
08.2016 - 08.2019
Certificate - Esthetics
Charleston Cosmetology Institute
High School Diploma -
Goose Creek High School
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