Nicole Harrell
Columbia
Summary
Dynamic and detail-oriented professional with experience at 20!20 Vision, adept at managing sensitive information and delivering exceptional customer service. Proven organizational skills and problem-solving abilities, effectively prioritizing tasks to meet deadlines. Strong team collaborator with a commitment to enhancing client satisfaction and maintaining confidentiality.
Experienced with managing schedules, handling correspondence, and coordinating meetings. Utilizes strong organizational skills to maintain efficient office workflows. Knowledge of administrative software and tools enhances productivity and communication.
Overview
7
7
years of professional experience
Work History
Administrative Intern
20!20 Vision
09.2024 - 02.2025
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
Host/Assistant Server
Terra
02.2021 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Lifeguard
Columbia Pool Management
05.2018 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Brookland-Cayce High School
Cayce, SC06-2021
Skills
- Data entry
- Scheduling appointments
- Customer service
- Phone communication
- Organizational skills
- Problem solving
- Team collaboration
- Conflict resolution
Timeline
Administrative Intern
20!20 Vision
09.2024 - 02.2025
Host/Assistant Server
Terra
02.2021 - 08.2024
Lifeguard
Columbia Pool Management
05.2018 - 08.2019
High School Diploma -
Brookland-Cayce High School
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