Nicole Jackson
Spartanburg,SC
Summary
Highly-motivated professional with a desire to take on new challenges. Strong work ethic, data entry, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Escrow Administration
Lima One Capital
01.2024 - 06.2025
- Research all past due taxes and insurance for accuracy and immediate payments, enter all data to verify account accuracy.
- Managed on average of 85 loss claims, reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Ensured a positive customer experience through effective communication of complex information in easily understandable terms.
- Minimized financial discrepancies by accurately calculating fees, taxes, and other related costs associated with each transaction.
Branch Manager
Mariner Finance
02.2021 - 11.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Onboard and train new employees to be successful and thrive within the company
- Provide excellent customer service, respond to inquiries regarding loan applications
- Data entry for all loan applications and accounts, pull and review credit, underwrite all loan applications.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Mariner Finance
10.2014 - 02.2021
- Monitor daily operations and support Branch Manager in necessary duties
- Review loan applications for completeness, eligibility, and upselling opportunities.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Branch Manager
Cash 2 U Payday & Title Loans
11.2012 - 10.2014
- Provided all customers with great customer service
- Processed and approved all loan applications
- Entered all data for applications and accounts
- Collected all loan payments
- Minimized turnover by creating a positive work environment.
Education
High School Diploma -
Powhatan High School
Powhatan, VA06.2007
Skills
- Detailed and goal oriented
- Escrow administration experience
- Branch operations management
- Customer service
- Excellent work ethic
- Coaching and mentoring
- Staff management
- Great at multitasking
- Microsoft word and Excel proficient
- Account analysis expertise
Timeline
Escrow Administration
Lima One Capital
01.2024 - 06.2025
Branch Manager
Mariner Finance
02.2021 - 11.2023
Assistant Manager
Mariner Finance
10.2014 - 02.2021
Branch Manager
Cash 2 U Payday & Title Loans
11.2012 - 10.2014
High School Diploma -
Powhatan High School
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