Nicole Jacobson
Ladson
Summary
Dynamic and results-driven professional with experience as a Shift Lead at Papa Johns, adept in inventory management and team training. Recognized for enhancing customer satisfaction through effective problem-solving and maintaining high operational standards. Strong organizational skills complemented by excellent communication abilities, ensuring a productive and harmonious work environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Papa Johns
03.2025 - 10.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Kitchen Staff
Cottonwood Cove Retirement Community
01.2024 - 08.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Trained new staff on food preparation and safety procedures.
Sandwich Artist
Subway
06.2022 - 02.2023
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
Education
High School Diploma -
New Horizons
Pocatello ID07-2024
Skills
- Inventory management
- Organization and time management
- Self-Directed
- Communicative and articulate
Timeline
Shift Lead
Papa Johns
03.2025 - 10.2025
Kitchen Staff
Cottonwood Cove Retirement Community
01.2024 - 08.2024
Sandwich Artist
Subway
06.2022 - 02.2023
High School Diploma -
New Horizons