Nicole Jock
Charleston
Summary
Passionate about building strong, trust-based relationships. Excels in active listening and solution-driven client engagement. Keen ability to analyze needs, identify challenges, and provide tailored strategies. Creates impactful solutions that drive success. Background in market analysis, data interpretation, and project management allows for effective collaboration and delivery of meaningful results. Committed to fostering partnerships and enhancing client experiences. Leverages problem-solving skills to ensure lasting value and growth.
Overview
14
14
years of professional experience
Work History
Publishing Consultant Team Lead
Palmetto Publishing
01.2021 - Current
- Company Overview: featured on Inc 5000 (2024)
- Spearheading account management for over 600+ clients, generating over $2.5 million in revenue in 3.5 years, ranking as the second overall performer in company history
- Achieved a promotion in the second year by successfully leading a team that generated $2M+ in revenue
- Consistently exceeds sales quotas: 105% in 2022 ($846,872), 101% in 2023 ($809,998), and 109% in 2024 ($874,352).
- Develops and implements strategic processes to streamline customer acquisition and improve client retention.
- Evaluates client needs and expectations, establishing clear goals for each consulting engagement.
- Liaise with customers, management, and production team to better understand client needs and recommend appropriate solutions.
Services Development Coordinator
McNaughton-McKay Electric
08.2016 - 01.2021
- Conducts presentations for strategic accounts, showcasing solutions to drive operational efficiencies
- Collaborated with the sales and marketing teams to create targeted campaigns, boosting assigned product sales in key accounts
- Exceeded sales targets by 50% within 6 months, generating $60,000 in remanufacturing business against a $40,000 goal.
Inside Sales Representative
Horizon Services
05.2011 - 06.2016
- Scheduled 2,656 HVAC and Sewer/Water sales leads in the final year, resulting in $10.34M in revenue
- Builds rapport with customers through discovery questions and strategic follow-ups, achieving 1,034 sales
- Excelled in objection handling, urgency creation, and customer relationship management to drive sales
- Answers customer questions regarding products, prices, and availability.
Education
Bachelor of Science - Communication
University of Phoenix
Skills
- Account Management
- CPFR
- B2B Sales
- B2C Sales
- Leadership
- Contract Negotiation
- CRM
- Microsoft Office
- Problem-solving
- Conflict resolution
- Exceptional customer service
Accomplishments
- Managed CPFR strategies for a portfolio of valued accounts, driving forecasting accuracy.
- Increased team efficiency by standardizing best practices and metrics tracking, resulting in a 20% improvement in workflows.
Key Competencies
Account Management, CPFR, Supply Chain Management, B2B & B2C Sales, Leadership, Contract Negotiation, CRM, Customer Success, Advanced Excel (Pivot Tables, VLOOKUP, Macros), Salesforce, Tableau, SQL, HubSpot, Teams, SharePoint, Microsoft Office
Timeline
Publishing Consultant Team Lead
Palmetto Publishing
01.2021 - Current
Services Development Coordinator
McNaughton-McKay Electric
08.2016 - 01.2021
Inside Sales Representative
Horizon Services
05.2011 - 06.2016
Bachelor of Science - Communication
University of Phoenix
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