Nicole Letthand
Columbia
Summary
Dynamic facilitator who is comfortable instructing and speaking in front of a group of 50-500+, observant of others, with proven expertise in workshop design and delivery, enhancing participant engagement and career readiness for veterans. Skilled in communication, problem-solving, and interpersonal relations, facilitating impactful transitions to civilian employment.
Overview
12
12
years of professional experience
Work History
Employment Facilitator
Serco-NA, Inc
Herndon, VA
09.2025 - Current
- Facilitated a 3-day Congress-mandated law Transitioning Assistance Program (TAP) workshop for over 30 retiring Senior-Level members (Active, Reserve, National Guard), including family members, using adult learning theory and interactive training techniques.
- Provides transitioning service members with a comprehensive understanding of preparing for civilian employment, including: job searching, resume writing, job application processes, federal hiring, networking, salary negotiations, interviewing techniques, technical training opportunities, credentialing, and federal hiring.
- · Facilitated, assessed, and effectively navigated Veteran service members through a variety of frameworks to aide and identify suitable resumes, interviewing, credentialing, apprenticeship, and vocational programs, enhancing career prospects, and pinpointing certs and qualifications which ensured service members were ready to compete in the current labor market and meet industry standards
Employment Facilitator
Innovative Directions Investment Group (IDIG) LLC
Elizabethtown, KY
10.2019 - 08.2025
- Facilitated a weekly 3-day Congress-mandated law Transitioning Assistance Program (TAP) workshop to over 50 Veteran transitioning service members (Active, Reserve, National Guard), to include family members, by utilizing an adult learning theory and interactive training techniques.
- Mastered and facilitated in-classroom and virtual settings the use of online platforms, which include Microsoft Teams (MS), Zoom, Government Zoom, Cisco WebEx, and Adobe Connect collaboration tools, resulting in a seamless learning encounter
- Delivered over 50 transition employment workshops and 10 vocational training workshops to over 3k Veteran service members, including over 5 observer roles for On the Job (OJT) training sessions to new facilitators
- Facilitated, assessed, and effectively navigated Veteran service members through a variety of frameworks to aid and identify suitable resumes, interviewing, credentialing, apprenticeship, and vocational programs, enhancing career prospects, and pinpointing certs and qualifications, which ensured service members were ready to compete in the current labor market and meet industry standards
- Volunteer in assisting with the facilitator shortage of the other 200 military installations worldwide, resulting in fulfilling a Congress mandated law
Human Resources Specialist
Unites States Army
Aberdeen, MD
04.2014 - 03.2016
- Conducted comprehensive assessments of employee's performance metrics, advising management on necessary disciplinary measures, potential reassignments, promotion prospects, and incentive allocations.
- Designed and implemented user-friendly tools with standard office software to streamline human resource information for improved management decisions.
- Analyzed various issues and presented informed recommendations to enhance decision-making processes.
- Facilitated support for over 1000 personnel by applying formal project management skills to enhance personnel and administrative functions.
- Facilitated training for new hire personnel on policies and system procedures to ensure alignment with business goals.
- Designed and implemented annual Master Resilience Training (MRT) programs for over 500 personnel to foster personal and professional growth.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Adelphi, Md10-2020
Skills
Public Speaking
Written & Oral Communication
Workshop Facilitation
Teaching
Leadership Development
Team Building
Time Management
Customer Service
Interpersonal
Problem Solving
Planning & Organizing
Timeline
Employment Facilitator
Serco-NA, Inc
09.2025 - Current
Employment Facilitator
Innovative Directions Investment Group (IDIG) LLC
10.2019 - 08.2025
Human Resources Specialist
Unites States Army
04.2014 - 03.2016
Bachelor of Science - Human Resources Management
University of Maryland Global Campus