Nicole Rhinehart
York,SC
Summary
Highly motivated and results-driven professional with more than 10 years of demonstrated customer service experience and dental patient care utilizing honesty and integrity while balancing the client, product and profit aspects of the business. Strong interpersonal and communication skills, and an established history in strategic planning; ability to successfully orchestrate company initiatives and exceed corporate objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/ Dental Assistant
Young and Polite Children's Dentistry
Waxhaw, NC
02.2021 - Current
- Scheduled sedation appointments with Ballantyne Surgery Center, Midtown Surgery Center, Valleygate dental surgery center.
- Coordinated and followed up with parents on completing sedation consent forms and insured patients completed pediatrician appointments to have health and physical forms completed for surgery.
- Sent medical consults to pediatrician offices for patients with complex medical histories.
- Assisted families in understanding treatment plans
- Also helped assistant with patient flow when running behind scheduled.
Benefits Verification Specialist
AmerisourceBergen (Lash Group)
01.2020 - 01.2021
- Verified patient benefits and documents specifics for multiple payer plans including patient coverage, cost share and access/provider options
- Thoroughly reviewed patient benefits to ensure accuracy prior to providing information to providers
- Identified coverage restrictions and details to expedite patients access to care
- Compiled data for prior authorizations to initiate claim appeals processes
- Reported reimbursement trends and delays to management for resolution
Dental Assistant/Front Desk
Young & Polite Children's Pediatric Dentistry
01.2018 - 01.2020
- Verified patients' insurance eligibility for north and south carolina medicaid.
- Lead post consultation with the patient: educating the patient on their dental care needs, presenting the treatment plan
- Efficiently managed inbound calls, addressing customers' inquiries, questions and concerns
- Provided resolution & follow up to customers' inquiries in a timely manner to execute superior customer service
- Utilized various software programs to update and maintain pertinent account information
Clinical Team Leader
Kool Smiles Dentistry for Children
01.2012 - 01.2018
- Promoted from Dental Assistant to Clinical Team Leader after 3 years of service
- Assisted Office Manager in maximizing office utilization to ensure optimal office efficiency
- Managed all aspects of patient flow: check-in, pre-consult, treatment, post consult, check out and follow-up
- Educated parents and patients of dental processes including hygiene and operatory treatment
- Worked closely with internal and traveling doctors to ensure office productivity while maintaining quality metrics
- Ensured compliance of OSHA and HIPPA regulations in the clinical area
- Coached, trained and developed staff to deliver top quality care and hold clinical staff accountable to clinical policies
- Maintained inventory levels while managing dental expenses according to projected budget
- Aided in the implementation of new company policies and initiatives; Company Competencies, Sterilization Processes, Sharps Injury and Blood Borne Pathogen Protocols
- Promoted fun and enhanced employment engagement through healthy internal competition, games, huddles and team building exercises
- Partnered with local community affairs and events to educate the community of proper oral hygiene and dental care
- Governed maintenance and up keep of dental equipment, processing work orders and overseeing the completion of all services rendered
Education
Expanded Duty Dental Assisting -
York Technical College
Rock Hill, SC01.2007
Skills
- Dental Office Operations
- Dental Assistant
- Customer Service
- Patient Coordinator
- Conflict Resolution
- Assignment Delegation
- Inventory Management
- Microsoft Office Suite
- HIPPA Compliance
- OSHA Regulations
Certification
- Dental X-ray Certification
- Nitrous Certification
- AHA CPR Certification
Timeline
Patient Care Coordinator/ Dental Assistant
Young and Polite Children's Dentistry
02.2021 - Current
Benefits Verification Specialist
AmerisourceBergen (Lash Group)
01.2020 - 01.2021
Dental Assistant/Front Desk
Young & Polite Children's Pediatric Dentistry
01.2018 - 01.2020
Clinical Team Leader
Kool Smiles Dentistry for Children
01.2012 - 01.2018
Expanded Duty Dental Assisting -
York Technical College