Nicole Smith
Greenville
Summary
Dynamic Customer Engagement Leader at Petsmart with a proven track record in enhancing customer satisfaction and team productivity. Expert in problem-solving and customer relations, I implemented strategic initiatives that improved service delivery and operational efficiency, driving a culture of continuous improvement while maintaining up-to-date product knowledge.
Overview
7
7
years of professional experience
Work History
Customer Engagement Leader
Petsmart
10.2017 - Current
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Merchandise and Inventory Leader
Petmart
10.2017 - Current
- Improved inventory accuracy by implementing all operational processes.
- Completed physical inventory counts.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Reduced operational costs through careful budgeting.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Implemented strategic merchandising plans for increased sales and profit margins.
Education
High School Diploma -
Mauldin High School
06-2012
Skills
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Verbal and written communication
- Customer relations
Timeline
Customer Engagement Leader
Petsmart
10.2017 - Current
Merchandise and Inventory Leader
Petmart
10.2017 - Current
High School Diploma -
Mauldin High School
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