Nicole Townsend
Johnston
Summary
Dynamic Account Manager at Fulcrum Risk Solutions with expertise in policy processing and exceptional customer service. Successfully educated clients on coverage options, enhancing their understanding and satisfaction. Proven ability to resolve complex claims and foster strong client relationships, driving retention and loyalty in a competitive market.
Detail-oriented with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Fulcrum Risk Solutions
Columbia
11.2021 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved complaints through effective communication and problem-solving skills.
- Educated clients on coverage options and policy details to ensure understanding.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
Account Manager
ACHS Insurance
Evans
06.2004 - 11.2021
- Managed client accounts, ensuring timely communication and resolution of issues.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
Education
High School Diploma -
New Albany High School
New Albany, IN05-1991
Skills
- Policy processing
- Client education
- Claims management
- Quote generation
- Customer service
- Relationship management
Certification
- Licensed in South Carolina, Georgia, and New York
Timeline
Account Manager
Fulcrum Risk Solutions
11.2021 - Current
Account Manager
ACHS Insurance
06.2004 - 11.2021
High School Diploma -
New Albany High School
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