NiJaya Dickey
Columbia
Summary
Dedicated and detail-oriented customer service professional with 5+ years of experience in handling customer inquiries, resolving complaints, and ensuring overall customer satisfaction. Skilled in maintaining positive relationships, providing exceptional service, and effectively addressing customer needs. Proficient in utilizing CRM systems, multitasking in fast-paced environments, and collaborating withcross-functional teams teams to deliver high-quality support. Seeking to leverage mystrong communication and problem-solving skills to enhance customer experiencesand drive business success.
Overview
6
6
years of professional experience
Work History
Benefits Counselor
Robert Half
09.2024 - Current
- Provided comprehensive support to retirees, ensuring smooth transitions from active employment into retirement status regarding their benefits options.
- Assisted employees in navigating open enrollment periods, providing guidance on plan selection and changes.
- Analyzed and reported on claims activities.
- Reviewed claims activities and wrote detailed reports.
- Collected documents and checked applications for completeness before submission.
Universal Banker I
Synovus
05.2024 - Current
- Conducted financial transactions for customers, including deposits, withdrawals, and account transfers
- Assisted customers with account inquiries and provided solutions to their banking needs
- Opened new accounts and processed loan applications in accordance with bank policies and procedures
Account Manager
Robert Half
01.2024 - 05.2024
- Proactively managed a portfolio of key client accounts, resulting in a 15% increase in annual revenue
- Developed and implemented strategic account plans to foster long-term relationships with clients and drive business growth
- Develop long-term client relationships, build rapport with customer stakeholders, ensure product alignment with business needs, and identify opportunities to drive customer success
Claim's Specialist
Kelly Services
10.2021 - 12.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Conducted full claim investigations and reported updates and legal actions
Customer Service Rep
Continuum
10.2018 - 09.2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Responded to an average of 70-100 telephone inquiries per day from clients with diverse backgrounds inquiring on complex financial issues in regards to balance, transaction and statement history
- Took customer escalations from CSRs, resolved customer issues and corresponded to customer complaints
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Education
High School Diploma -
Wilson High School
Florence, SC 08.2016 - 06.2020
No Degree -
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Data Entry
Customer Service
Excel
Spreadsheet
Time management
Call control
Cash handling
Sales expertise
Back office operations
Employee training
Timeline
Benefits Counselor
Robert Half
09.2024 - Current
Universal Banker I
Synovus
05.2024 - Current
Account Manager
Robert Half
01.2024 - 05.2024
Claim's Specialist
Kelly Services
10.2021 - 12.2023
Customer Service Rep
Continuum
10.2018 - 09.2021
High School Diploma -
Wilson High School
08.2016 - 06.2020
No Degree -
Southern New Hampshire University
05.2001 -
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