Summary
Work History
Education
Skills
Languages
Timeline
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Nikia Capehart

Summerville

Summary

Dynamic cleaning professional with extensive experience at Castle Keepers, excelling in commercial and residential cleaning. Proven ability to enhance customer satisfaction through effective time management and innovative cleaning strategies. Skilled in utilizing industry-standard tools while fostering teamwork and collaboration to achieve operational excellence. Committed to maintaining high standards of cleanliness and sanitation.

Work History

Cleaning Professional

Castle Keepers
2024 - 2026
  • Executed thorough cleaning and sanitization of residential and commercial spaces utilizing industry-standard tools and supplies.
  • Executed safety protocols to uphold compliance with health regulations during cleaning operations.
  • Developed and implemented cleaning schedules to enhance operational efficiency and consistently meet client expectations.
  • Facilitated training sessions for new staff on optimal cleaning techniques and equipment utilization.
  • Conducted thorough inspections of completed work to uphold quality assurance standards.
  • Guided junior team members in skill development and collaboration to enhance team performance.
  • Formulated innovative strategies to optimize cleaning methods and elevate service delivery standards.
  • Optimized workflows through implementation of efficient cleaning procedures, enhancing operational efficiency.
  • Implemented effective time management strategies and efficient cleaning methods to consistently meet deadlines.
  • Executed thorough dusting and cleaning of office furniture, fixtures, and window sills to maintain a pristine work environment.
  • Ensured prompt and effective customer service delivery to address urgent needs and cleaning requests.
  • Collaborated with cleaning team to ensure thorough maintenance of corporate office buildings.
  • Monitored equipment usage and identified opportunities for preventative maintenance to drive cost reduction.
  • Elevated customer satisfaction by ensuring cleanliness and sanitation in private residences and commercial properties.
  • Addressed client feedback swiftly, implementing necessary adjustments to enhance service delivery.

Cleaning Team Member

MaidPro
2022 - 2024
  • Performed detailed cleaning tasks to maintain high standards of cleanliness and sanitation.
  • Utilized industry-standard cleaning equipment and supplies efficiently for optimal results.
  • Adapted to varying schedules and client preferences, ensuring flexibility in service delivery.
  • Collaborated with team members to streamline cleaning processes and enhance productivity.
  • Conducted quality checks to ensure all areas met MaidPro's cleanliness standards consistently.
  • Implemented time management strategies to complete cleaning assignments within specified timelines.
  • Supported team members by completing tasks quickly and efficiently, contributing to a well-functioning work environment.
  • Met company standards for cleanliness with thorough attention to detail in completing daily tasks.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in all assigned areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Organized and used industrial cleaning products following strict safety procedures.

Cleaning Technician

Whystle
2020 - 2022
  • Collaborated with team members to complete cleaning assignments efficiently and on schedule.
  • Utilized eco-friendly cleaning products to enhance sustainability efforts within the workplace.
  • Conducted routine inspections to ensure compliance with safety and sanitation standards.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.

Crew Member

Raising Cane's
2017 - 2018
  • Delivered exceptional customer service in a fast-paced environment, fostering satisfaction and loyalty.
  • Managed operation of cooking equipment to ensure efficient preparation of high-quality food items.
  • Ensured cleanliness and organization of workstations while adhering to food safety standards.
  • Facilitated training sessions for new crew members on operational procedures and customer service techniques.
  • Facilitated collaboration among team members to enhance order fulfillment efficiency during peak hours.
  • Executed cash register transactions with precision while overseeing customer order management.
  • Oversaw inventory levels and proactively communicated restocking requirements to management.
  • Oversaw front counter and drive-thru operations to ensure efficient service delivery.
  • Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
  • Enhanced customer satisfaction through delivery of friendly and efficient service at the register.
  • Maintained cleanliness and sanitation of food preparation area, equipment, and utensils.
  • Delivered exceptional customer service by promptly and professionally addressing concerns and issues.
  • Ensured cleanliness and welcoming atmosphere in dining area to enhance customer experience.
  • Facilitated seamless shift transitions by collaborating with crew members to enhance operational efficiency.
  • Acquired in-depth knowledge of products to address inquiries and provide tailored recommendations.

Education

Nursing

ECPI University
Charleston, SC
04.2025

Nursing

University of South Carolina
Columbia, SC
05.2023

High School Diploma -

Fort Dorchester High
North Charleston, SC
05.2019

Skills

  • Commercial cleaning
  • Residential cleaning
  • Writing/journalism
  • Video editing
  • Filing and bookkeeping
  • Dancing/Choreography
  • Soft nursing skills
  • Data analysis and organization
  • Customer service
  • Hospitality
  • Food and health

Languages

Korean
Elementary
Spanish
Limited Working

Timeline

Cleaning Professional

Castle Keepers
2024 - 2026

Cleaning Team Member

MaidPro
2022 - 2024

Cleaning Technician

Whystle
2020 - 2022

Crew Member

Raising Cane's
2017 - 2018

Nursing

ECPI University

Nursing

University of South Carolina

High School Diploma -

Fort Dorchester High

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Nikia Capehart