Nikita Colden
Greenville
Summary
Dedicated financial professional with a strong background in customer service and patient care. Proven ability to enhance client satisfaction through effective communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Financial Professional
Bankers Life & Casualty Insurance
Greenville, SC
11.2024 - Current
- Analyzed financial data to ensure compliance with company policies and regulatory standards.
- Assisted clients in understanding insurance products and financial planning options.
- Processed policy applications and maintained accurate records within the customer management system.
- Collaborated with team members to streamline workflows, enhancing service delivery efficiency.
PCA
Comfort Care Providers
Greenville,SC
06.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient environments to promote health standards.
- Documented patient progress and care tasks accurately in electronic records system.
Customer Service Representative
Bread Financial
Plano, TX
11.2022 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and implemented strategies to improve overall customer satisfaction scores.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Residential Support Staff Member
LQM
Fort Worth, TX
06.2022 - 09.2023
- Provided individualized support to residents, fostering independence and enhancing quality of life.
- Assisted in daily living activities, promoting safety and comfort for all residents.
- Developed and implemented engaging recreational programs tailored to resident interests.
- Collaborated with multidisciplinary teams to assess resident needs and coordinate care plans.
Intake Coordinator
FORT WORTH BRAIN AND SPINE
Fort Worth, TX
07.2015 - 11.2019
- Coordinated patient intake processes to ensure smooth workflow and accurate data collection.
- Managed scheduling for consultations, resulting in optimized appointment availability.
- Streamlined communication between patients and healthcare providers for improved care coordination.
- Implemented electronic health record systems to enhance patient information management.
- Monitored compliance with healthcare regulations during the intake process to maintain standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
VOCATIONAL TRAINER
MHMR Tarrant County
Fort Worth, TX
06.2012 - 07.2015
- Developed and delivered vocational training programs tailored to diverse learner needs.
- Facilitated hands-on workshops enhancing practical skills in various trades.
- Assessed student progress and provided constructive feedback to enhance learning outcomes.
- Collaborated with community organizations to align training programs with industry demands.
Education
No Degree - MEDICAL BILLING AND CODING
COLLEGE OF HEALTHCARE PROFESSIONS
Fort Worth, TX12-2022
High School Diploma -
HARRISBURG HIGH SCHOOL
Harrisburg, PA06-1992
No Degree - MEDICAL ASSISTING CERTIFICATE
COLLEGE OF HEALTHCARE PROFESSIONS
Fort Worth, TX12-2011
Skills
- Product sales
- Cold calling
- Prospecting
- Life insurance
- Financial product sales
Timeline
Financial Professional
Bankers Life & Casualty Insurance
11.2024 - Current
PCA
Comfort Care Providers
06.2024 - Current
Customer Service Representative
Bread Financial
11.2022 - 06.2024
Residential Support Staff Member
LQM
06.2022 - 09.2023
Intake Coordinator
FORT WORTH BRAIN AND SPINE
07.2015 - 11.2019
VOCATIONAL TRAINER
MHMR Tarrant County
06.2012 - 07.2015
No Degree - MEDICAL BILLING AND CODING
COLLEGE OF HEALTHCARE PROFESSIONS
High School Diploma -
HARRISBURG HIGH SCHOOL
No Degree - MEDICAL ASSISTING CERTIFICATE
COLLEGE OF HEALTHCARE PROFESSIONS