Nicole Marin Rivera
Myrtle Beach
Summary
A loyal, hardworking customer service professional with years of experience in connecting with clientele. I am fluent in three languages, and striving to become well-spoken in another. I shine best in environments that allow me to multitask, communicate, and problem solve.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Publix
Myrtle Beach, SC
01.2024 - Current
- Resolved customer inquiries promptly, ensuring high satisfaction levels and repeat business.
- Trained new team members on product knowledge and customer service protocols.
- Implemented process improvements to enhance response times for customer queries.
- Collaborated with management to develop strategies for improving store operations.
- Managed high-volume calls while maintaining a professional demeanor and service quality.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Sales Associate
Cobblestone 13
Myrtle Beach, SC
10.2023 - 12.2023
- Assisted customers with product selection and inquiries, enhancing shopping experience and customer satisfaction.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Built relationships with customers to encourage repeat business.
Shift Supervisor
Starbucks
Revere, MA
03.2022 - 09.2023
- Oversaw daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored new baristas to enhance team performance and efficiency.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Monitored adherence to safety and cleanliness standards within the store environment.
- Managed staff schedules to align with peak business hours, enhancing operational flow.
- Completed store opening and closing procedures and balanced tills.
Restaurant Hostess
Atlantic Fish Company
Boston, MA
09.2021 - 03.2022
- Managed reservations and waitlists using OpenTable system to optimize seating arrangements.
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Collaborated with kitchen and waitstaff to communicate guest needs and enhance service quality.
- Trained new host staff on best practices for customer engagement and operational procedures.
- Monitored dining area for cleanliness and organization, promoting a pleasant environment for patrons.
- Assisted in special event coordination, contributing to seamless execution of private gatherings.
Barista
Starbucks
755 Boylston Street, Boston MA
12.2019 - 08.2021
- Delivered exceptional customer service by responding to inquiries and resolving issues promptly.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and blenders, ensuring optimal performance and cleanliness.
- Maintained inventory levels, restocking supplies to ensure uninterrupted operations.
- Assisted in training new baristas on beverage preparation techniques and customer engagement strategies.
Pet Sitter
Self-employed
Boston, MA
10.2017 - 12.2019
- Administered medications and maintained health records for multiple pets simultaneously.
- Developed customized feeding schedules and exercise routines tailored to individual pet needs.
- Provided daily care for pets, ensuring safety and well-being in various environments.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote a secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide a clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Established strong relationships with pet owners through effective communication and regular updates.
Education
No Degree - Medical Coding And Billing
Horry-Georgetown Technical College
Conway, SC02.2026
No Degree - Biology
Fisher College
Boston, MA06.2026
High School Diploma -
Revere High School
Revere, MA06.2021
Skills
- Customer service
- Active listening
- Problem-solving
- Attention to detail
- Time management
- Client interaction
- Cash handling
- Sales support
- Transaction processing
- Team leadership
- Critical thinking
- Friendly and outgoing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Certification
- Drivers License
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Memorized ingredients and recipes for 328 specialty drinks.
- Redesigned coffee menu for improved readability.
- Served individually made coffee drinks to over 850 customers daily.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created and coded 2 robots annually over a 5 year period.
- JROTC Cadet for 4 years.
Interests
- Graphic Design
- Avid Reader
- Documenting and sharing travel experiences
- Offering time and support to shelters for the homeless, women, and animals
- DIY and Home Improvement
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- Experimenting with different creative mediums, like watercolor, digital modeling, and cursive, to expand skills and techniques
- I participate in low-impact exercises to strengthen core muscles
- Baking
- Gardening
- Participating in cultural exchange programs and homestays
- Dancing
- Food Tourism
- Crafting and DIY Projects
- Virtual Reality
- Learning new cooking techniques and expanding my culinary skills
- Fundraising Events
- Fashion and Style
- Coding and Programming
- Historical Exploration
- Animal Care
- Astrology
- I enjoy cooking for friends and family gatherings
- Genealogy
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- I have a passion for photography and editing photos
- Ice Skating
- Interior Design
- Wine Tasting
- Homelessness Outreach
- Creative Writing
- Robotics
- Road Trips
Affiliations
- Former member of Amnesty International over a 4 year period
- JROTC Cadet
- Former robotics team member
Timeline
Customer Service Representative
Publix
01.2024 - Current
Sales Associate
Cobblestone 13
10.2023 - 12.2023
Shift Supervisor
Starbucks
03.2022 - 09.2023
Restaurant Hostess
Atlantic Fish Company
09.2021 - 03.2022
Barista
Starbucks
12.2019 - 08.2021
Pet Sitter
Self-employed
10.2017 - 12.2019
No Degree - Biology
Fisher College
No Degree - Medical Coding And Billing
Horry-Georgetown Technical College
High School Diploma -
Revere High School