Nikki Smith
Ladson
Summary
Experienced EDI Client Relationship Specialist with a proven track record of building strong relationships, resolving client issues, and ensuring client satisfaction. Skilled in benefits administration, communication, and problem-solving, EDI, and implementation.
Overview
25
25
years of professional experience
Work History
Implementation Specialist
Inovalon
10.2024 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
EDI Analyst
UKG
09.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new EDI systems and partners.
- Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
- Contributed to the development of training materials for employees transitioning into roles that required familiarity with EDI concepts or responsibilities.
- Fostered a culture of continuous improvement by proactively seeking feedback from internal and external stakeholders, implementing changes as needed to enhance overall performance.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Reduced processing time, implementing automated solutions for manual tasks.
EDI CLIENT RELATIONSHIP SPECIALIST
Benefitfocus
08.2019 - 07.2024
- Developed and maintained EDI maps, including translation rules and processes, to facilitate the exchange of electronic data between our company and external trading partners.
- Collaborated with various internal teams and external partners to gather and analyze business requirements, ensuring compliance with EDI protocols and standards.
- Monitored and performed troubleshooting for EDI transactions, identifying and resolving any errors or discrepancies in a timely manner to ensure a smooth flow of information.
- Created and maintained documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles.
- Developed and implemented strategies to optimize benefits utilization and increase employee engagement
BENEFITS ADMINISTRATOR
Comcast
01.2017 - 11.2018
- Successfully administered employee benefit programs, including health insurance and retirement plans
- Managed open enrollment process, ensuring accurate enrollment data and resolving employee benefit inquiries
- Collaborated with insurance providers to negotiate rates and resolve claim issues
- Implemented wellness initiatives to promote employee health and reduce healthcare costs
ACCOUNTS RECEIVABLE SPECIALIST
Synter Resource
09.2015 - 01.2017
- Managed accounts receivable processes for a high-volume client portfolio
- Led collections efforts resulting in a15% decrease in outstanding balances
- Conducted thorough credit checks on new clients to minimize risk
- Resolved billing discrepancies with clients in a timely and professional manner
CUSTOMER EXPERIENCE MANAGER
T-mobile
06.2006 - 09.2015
- Led team in resolving customer issues promptly and effectively to ensure satisfaction
- Implemented new processes to improve communication and streamline customer interactions
- Conducted regular trainings and evaluations to enhance team performance and customer experience
- Collaborated with cross-functional teams to implement customer-centric initiatives and drive growth
LEGAL ADMINISTRATIVE ASSISTANT
Haynesworth Sinkler & Boyd
01.2000 - 06.2006
- Proficient in legal research, drafting legal documents, and maintaining case files
- Skilled in managing a high-volume workload and prioritizing tasks effectively
- Excellent communication skills for client inquiries, scheduling appointments, and correspondence
- Familiar with legal terminology, court procedures, and e-filing systems for smooth operations
Education
BACHELOR OF SCIENCE - Information Technology
Strayer University
Charleston, SCHIGH SCHOOL DIPLOMA - undefined
Burke High School
01.1999
Skills
- Clerical
- Active Listening
- Customer Service
- People Skills
- Conflict Resolution
- Critical Thinking
- Customer service
- Conflict resolution
- Interpersonal
- Negotiation
- Project Management
Timeline
Implementation Specialist
Inovalon
10.2024 - Current
EDI Analyst
UKG
09.2024 - Current
EDI CLIENT RELATIONSHIP SPECIALIST
Benefitfocus
08.2019 - 07.2024
BENEFITS ADMINISTRATOR
Comcast
01.2017 - 11.2018
ACCOUNTS RECEIVABLE SPECIALIST
Synter Resource
09.2015 - 01.2017
CUSTOMER EXPERIENCE MANAGER
T-mobile
06.2006 - 09.2015
LEGAL ADMINISTRATIVE ASSISTANT
Haynesworth Sinkler & Boyd
01.2000 - 06.2006
HIGH SCHOOL DIPLOMA - undefined
Burke High School
BACHELOR OF SCIENCE - Information Technology
Strayer University
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