Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Judith Ruiz

Greer,SC

Summary

Highly skilled and adaptable healthcare professional with over eight years of experience in various hospital roles, including billing clerk, medication technician, nursing assistant, occupational health specialist and drug testing technician. I have a comprehensive understanding of hospital operations, patient care, and medical administration. Adept at navigating complex clinical environments while ensuring patient safety,privacy, and comfort. Proven ability to collaborate across multidisciplinary teams, assist in the management of patient care, and uphold hospital policies and regulatory standards.. Focused on patient care streamlining processes and contributing to smooth operation of hospital functions

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Billing Coordinator

Bon Secours
08.2019 - Current
  • Developed a comprehensive understanding of medical terminology and coding systems to accurately translate services provided into billable charges on patient accounts.
  • Participated in cross-functional meetings, providing valuable insights into billing operations and ensuring proper coordination among various departments.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Adhered to established standards to safeguard patients' health information.
  • Audited and corrected billing and posting documents for accuracy.

Medication Technician/Nurses Aide

Brookdale Senior Living Facility
07.2018 - 02.2019
  • Monitored medication storage area to maintain medication security and control.
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Customer Service Supervisor

TD Bank
04.2003 - 01.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Dietary Secretary

Inspira Health
02.2000 - 02.2003
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2016

Skills

  • ICD-10 knowledge
  • Motivation and initiative
  • Professionalism and ethics
  • Accounts receivable management
  • CPT coding
  • Payment posting
  • Medical terminology mastery
  • Teamwork and collaboration
  • Customer service
  • Billing and collection procedures
  • Multitasking and organization
  • Verbal and written communication
  • Accounts receivable
  • Medical terminology

Certification

  • Certified medical assistance Medcerts

Timeline

Medical Billing Coordinator

Bon Secours
08.2019 - Current

Medication Technician/Nurses Aide

Brookdale Senior Living Facility
07.2018 - 02.2019

Customer Service Supervisor

TD Bank
04.2003 - 01.2017

Dietary Secretary

Inspira Health
02.2000 - 02.2003

High School Diploma -

Penn Foster Career School

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Judith Ruiz