Nina Blandin
Bluffton
Summary
Experienced Implementation Consultant with track record of driving successful system implementations for diverse clients. Specialized in optimizing processes and ensuring seamless LMS integration. Demonstrated expertise in project management and client collaboration to achieve high-impact results.
Overview
19
19
years of professional experience
Work History
Senior Implementation Consultant
SAI360
06.2012 - 01.2024
- Configured and developed Compliance Training programs.
- Improved customer satisfaction through creative problem-solving.
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Elevated client satisfaction and completion rates to over 98%.
- Strengthened client relationships through consistent communication and transparent status updates throughout the project lifecycle.
- Oversaw compliance programs for over 15 global clients, enhancing regulatory adherence across six diverse industries (insurance, financial, beauty, manufacturing, automation, and science).
- Coordinated efforts with Consulting Service Manager and Product Manager to achieve on-time rollout of Compliance Training for global clients.
- Increased revenue, identifying upsell ILT opportunity during the implementation phase and working closely with the sales team.
- Developed and analyzed training reports and dashboards.
- Administrator for all LMS training portal functionality (data maintenance, security permissions, portal customizations, creation of training assignments and custom e-mail templates).
- Provided subject matter expertise in complex migration projects, ensuring seamless data transition between legacy systems and new LMS platform, Cornerstone OnDemand.
- Conducted UAT for new learning portals and training content for accuracy and functionality.
- Worked with clients on SAML/SSO set-up.
- Developed comprehensive training materials to ensure smooth knowledge transfer during new system implementations.
- Provided best practices for database system integrity.
- Configured SharePoint groups which allowed for private upload of files by administrators in various countries.
Partner Support Specialist
LRN
12.2004 - 05.2012
- Provided customer support to internal and external customers on LRN's proprietary applications.
- Provided timely updates to customers on issue resolution status.
- Exceeded response time targets by quickly addressing incoming helpdesk tickets and phone calls.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues.
- Maintained detailed documentation of helpdesk interactions, enabling efficient issue tracking and resolution.
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve LMS and course issues.
Education
PMI Authorized PMP Exam Prep - Project Management
Project Management Institute
Online04-2025
Certification - Desktop Publishing And Graphic Design
American Computer Institute
Los Angeles, CABachelor of Arts - Biology
California State University Northridge
Northridge, CASkills
- Project and Time Management
- Customer service oriented
- Strong communication skills
- LMS Administration
- Detail oriented
- Data migration, reporting and data analysis
- Software implementation
- User training
- Problem-solving
- Adaptability and flexibility
- Teamwork and collaboration
- Experienced with Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams); SharePoint; Salesforce; Zendesk and ServiceNow
Timeline
Senior Implementation Consultant
SAI360
06.2012 - 01.2024
Partner Support Specialist
LRN
12.2004 - 05.2012
PMI Authorized PMP Exam Prep - Project Management
Project Management Institute
Certification - Desktop Publishing And Graphic Design
American Computer Institute
Bachelor of Arts - Biology
California State University Northridge
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