DANISA KELLY
Great Falls
Summary
Reliable and motivated professional with strong leadership and management experience in fast-paced, high-volume production environments. Proven ability to lead teams, supervise daily operations, train new employees, and ensure adherence to quality control standards. Experienced as a machine operator and press assistant with hands-on troubleshooting skills and a focus on safety and efficiency. Also brings experience in sales and customer service, with excellent communication and problem-solving abilities. Highly organized, dependable, and skilled at managing multiple priorities while maintaining a positive attitude. Committed to continuous improvement, professional growth, and exceeding team goals.
Overview
9
9
years of professional experience
Work History
Check Out Removal
MAC.BID
Rock Hill
10.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Trained new checkout operators on register operation and customer interaction protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed inventory levels to ensure accuracy and minimize discrepancies.
- Coordinated physical counts and reconciled results with inventory management system data
- Trained new staff on operational procedures and safety protocols to enhance team efficiency.
Sales Associate
RockBox Fitness
03.2024 - 10.2024
- Built relationships with customers to encourage repeat business
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Engaged with customers to effectively build rapport and lasting relationships
- Kept fitness areas, machines, and spaces clean and orderly for customers
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries
- Adapted classes to meet expectations and interests of members, resulting in improved participation
- Broadcasted information about events, gym classes and community offerings
- Worked independently and as member of cohesive team to support individual needs
- Enhanced client fitness levels by designing and implementing customized workout plans tailored to individual needs
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
Press Assistant
CL&D Graphics
10.2022 - 11.2023
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members
- Performed regular maintenance on press machinery to optimize performance
- Promptly removed completed loads from press
- Followed safety protocols to reduce operating risks on press machinery
- Multi-tasked to keep all assigned projects running effectively and efficiently
- Loaded and positioned raw materials in loading and feeding mechanisms
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed
- Uphold high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures
- Collaborated with other departments to streamline workflow processes, ultimately improving overall operational efficiency
- Reviewed completed orders for quality and accuracy
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Lead / Machine Operator
Shutterfly
10.2019 - 10.2022
- Operated machining equipment safely with team of operators
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Lead experience before, during, and after peak seasons
- Provided technical support during training sessions, resolving issues promptly and effectively
- Increased user satisfaction through effective communication and timely resolution of support tickets
- Used ticketing systems to manage and process support actions and requests
- Monitored system performance to identify potential issues
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Developed and implemented preventive maintenance procedures
- Operated and maintained advanced machinery to ensure optimal production efficiency.
- Trained and mentored new operators on equipment functionality and safety protocols.
- Collaborated with quality control teams to ensure product standards were consistently met.
- Conducted regular inspections of machinery, identifying maintenance needs proactively.
- Led cross-functional meetings to discuss production goals and address operational challenges.
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Played a key role in meeting daily production targets consistently by efficiently managing machine operations.
- Ensured consistent product quality by calibrating machines according to specifications and guidelines.
- Reduced machine downtime by promptly troubleshooting and resolving operational issues.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
- Contributed to a safe working environment by enforcing safety rules and adhering to company policies at all times.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Trained new employees on proper multi-machine operation.
Cashier
QuikTrip
11.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained customer satisfaction with quick and professional handling of product returns
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty
- Performed inventory control, such as counting and stocking merchandise
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and addressed customer concerns
- Regularly assessed sales floor stock levels to replenish with back-stock merchandise before depletion
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
Manager /Restaurant Server
Revolutions
07.2016 - 10.2018
- Answered customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Served food and beverages promptly with focused attention to customer needs
- Bussed and reset tables to keep dining room and work areas clean
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School -
Indian Land High School
Fort Mill, SCSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Tool maintenance and troubleshooting
- Outlook Troubleshooting
- Excellent people skills
- Relationship Building
- Warehouse Safety
- Loading and unloading
- OSHA Compliance
- Equipment maintenance
- Quality assurance
Timeline
Check Out Removal
MAC.BID
10.2024 - Current
Sales Associate
RockBox Fitness
03.2024 - 10.2024
Press Assistant
CL&D Graphics
10.2022 - 11.2023
Lead / Machine Operator
Shutterfly
10.2019 - 10.2022
Cashier
QuikTrip
11.2018 - 10.2019
Manager /Restaurant Server
Revolutions
07.2016 - 10.2018
High School -
Indian Land High School