Noah Alvarez
Columbia
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership. Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2015 - 08.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Assistant Front End Manager
Fresh Market Inc.
08.2016 - 11.2019
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
Assistant Store Manager
Panera Bread
11.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Westwood High School
Blythewood, SC06-2015
Bachelor of Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Online03-2027
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Customer relations
- Store opening and closing
- Employee scheduling
- Hiring and training
- Stock management
- Attention to detail
- POS systems operations
Accomplishments
- Customer Service Champion (Fresh Market 2018)
- Assistant Manager of the Year (Panera Bread 2019 & 2020)
- Lead and passed several Ecosure audits at Panera Bread
Certification
ServSafe certified (2019-Currently)
Timeline
Assistant Store Manager
Panera Bread
11.2019 - Current
Assistant Front End Manager
Fresh Market Inc.
08.2016 - 11.2019
Barista
Starbucks
09.2015 - 08.2016
High School Diploma -
Westwood High School
Bachelor of Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks