Noel Hall
Pawleys Island
Summary
Dynamic Chiropractic Assistant with a proven track record at Smith and Jones Chiropractic, excelling in patient education and relationship management. Leveraged therapeutic modalities to enhance treatment outcomes, fostering high patient satisfaction and retention. Skilled in office organization and effective communication, contributing to a well-run practice and increased client referrals.
Overview
31
31
years of professional experience
Work History
Front End Coordinator
TJMAXX
11.2022 - Current
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Assisted in increasing sales through effective cross-selling techniques and promotional efforts.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept high average of performance evaluations.
Chiropractic Assistant
Smith and Jones Chiropractic
09.2015 - 02.2018
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Increased patient retention through exceptional customer service and follow-up communications.
Store Manager
Bath & Body Works
03.1994 - 06.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma - General Studies
St Albans High School
St Albans WV 05.1987
Skills
- Patient education
- Therapeutic modalities
- Charting systems
- Equipment maintenance
- Customer service
- Patient relationship management
- Office organization
- Follow-up communication
- Team collaboration
- Inventory management
- Staff training
- Time management
- Telephone etiquette
- Patient care coordination
- Effective written and verbal communication
- Phone etiquette maintenance
- X-ray development
Timeline
Front End Coordinator
TJMAXX
11.2022 - Current
Chiropractic Assistant
Smith and Jones Chiropractic
09.2015 - 02.2018
Store Manager
Bath & Body Works
03.1994 - 06.2002
High School Diploma - General Studies
St Albans High School
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