Noriyah Robinson

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.

• Worked to ensure a complete and satisfying experience for guest.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.
• Hospitality Specialists

Crafted distinctive art pieces that elevated project aesthetics.

Created innovative concepts tailored to project needs.

Created artistic masterpieces with various painting techniques.

Crafted customized frameworks to meet diverse client needs.

Delivered educational sessions to participants aged five and older.