Nory Wingate
Hopkins
Summary
Dynamic customer service professional with 7 years of experience. Skilled in data entry, problem-solving, and time management. Fast-paced environments that require attention to detail and team collaboration are preferred. Achieved significant improvements in service quality and efficiency, leveraging expertise in customer service and billing support.
Overview
4
4
years of professional experience
Work History
Call Center Representative
The Bowen Group
05.2025 - Current
- Provided front-line support for Veterans and their families contacting the Department of Veterans Affairs.
- Delivered accurate information regarding VA benefits, resources, and program services, ensuring specific needs were met.
- Utilized Salesforce to track call interactions, document case details verbatim, and refer to VA knowledge resources.
- Maintained compliance with federal guidelines and quality assurance standards.
Pharmacy Technician
Walgreens
12.2024 - 04.2025
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by putting in refill orders, navigating company website, and locating prescriptions.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
Remote Customer Service Representative
Conduent
07.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time, and productivity.
Remote Claims Customer Service Representative
Sedgwick
09.2022 - 12.2023
- Assisted customers with completing insurance documents to avoid misinformation.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient records and health statuses.
Sales Advisor
Office Depot
08.2021 - 07.2022
- Maintained current knowledge of applicable sales and product customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions, and offered solutions.
Education
High School Diploma -
Wilson High School
Florence, SC05.2020
Arts (Associate) - undefined
Florence-Darlington Technical College
Florence, SC05.2020
Skills
- Typing
- Order Entry
- Pharmacy Technician Experience
- Call center
- FDA regulations
- Microsoft Office
- Time Management
- Data entry
- Computer Skills
- HIPAA
- Call center operations
- Technical support
Timeline
Call Center Representative
The Bowen Group
05.2025 - Current
Pharmacy Technician
Walgreens
12.2024 - 04.2025
Remote Customer Service Representative
Conduent
07.2024 - 11.2024
Remote Claims Customer Service Representative
Sedgwick
09.2022 - 12.2023
Sales Advisor
Office Depot
08.2021 - 07.2022
Arts (Associate) - undefined
Florence-Darlington Technical College
High School Diploma -
Wilson High School
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