Nory Wingate
Florence
Summary
Customer-focused professional with experience in telecommunications, contact centers, retail, and healthcare support. Skilled at resolving customer concerns, navigating CRM systems, documenting interactions accurately, and delivering exceptional service in fast-paced environments. Recognized for strong communication, active listening, and the ability to build trust while handling high call volumes and complex customer issues. Eager to contribute to a team that values outstanding customer experiences and efficient problem-solving.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
Florence
09.2025 - 03.2026
- Delivered exceptional customer service by helping customers identify products and complete home improvement projects.
- Resolved customer concerns, ensuring a positive shopping experience.
- Built customer relationships through active listening and solution-focused recommendations.
- Identified sales opportunities through complementary product recommendations, driving customer satisfaction.
- Supported merchandising and inventory accuracy, enhancing department presentation.
Call Center Representative
The Bowen Group
Columbia
05.2025 - 09.2025
- Delivered front-line customer support for Veterans and their families through the Department of Veterans Affairs contact center.
- Managed high volume of inbound calls, ensuring quality customer interactions and adherence to professional standards.
- Researched VA policies and resources to provide accurate information, effectively resolving customer concerns.
- Ensured compliance with federal regulations and upheld quality assurance standards in all interactions.
- Utilized Salesforce CRM to document interactions accurately and efficiently.
Registered Pharmacy Technician
Walgreens
Florence
12.2024 - 04.2025
- Processed prescriptions accurately in a fast-paced pharmacy environment.
- Collaborated with pharmacists to ensure timely and accurate prescription fulfillment.
- Assisted customers with prescription questions and resolved insurance issues to ensure timely access to medications.
- Resolved billing and insurance concerns, ensuring compliance with HIPAA regulations and safeguarding patient information.
- Delivered compassionate customer service, addressing inquiries both in person and over the phone to enhance customer satisfaction.
Remote Customer Service Representative
Conduent
Florham Park
07.2024 - 11.2024
- Managed inbound customer calls for billing, account inquiries, and service requests, ensuring clarity and resolution.
- Resolved customer concerns and account discrepancies, enhancing overall customer experience.
- Provided professional customer support, maintaining balance between efficiency and customer satisfaction.
- Consistently met productivity, quality, and call handling expectations.
- Maintained accurate customer documentation using CRM software.
Remote Claims Customer Service Representative
Sedgwick
Memphis
09.2022 - 12.2023
- Guided customers through insurance claims process, ensuring clarity and support during each step.
- Clarified claim requirements and provided necessary documentation support to expedite customer claims.
- Maintained accurate customer records, enhancing reliability of documentation for claims processing.
- Escalated complex issues appropriately while maintaining excellent customer service.
- Protected confidential customer information in compliance with HIPAA requirements.
Sales Advisor
Office Depot
Florence
08.2021 - 07.2022
- Consistently exceeded sales goals through consultative selling techniques.
- Guided customers in selecting products that aligned with their specific needs, resulting in improved shopping experience.
- Provided tailored technology and office product recommendations to enhance customer satisfaction.
- Built customer loyalty through exceptional service and product knowledge.
- Trained new associates on effective customer engagement and company procedures to ensure consistent service quality.
Education
High School Diploma -
Wilson High School
Florence, SC05-2020
Arts (Associate) -
Florence-Darlington Technical College
Florence, SC05-2020
Skills
- Customer Service
- Call Center Operations
- CRM Software (Salesforce)
- Documentation Accuracy
- Billing Support
- Insurance Verification
- HIPAA Compliance
- Data Management
- Conflict Resolution
- Problem Solving
- Customer Retention
- Cross-selling & Upselling
- Active Listening
- Team Collaboration
- Multiline Phone Systems
- Telecommunications Support
- Microsoft Office Suite
- Account Research
Certification
- EKG Certification, 05/01/26, 05/01/28
- Basic Life Support (BLS) Provider Certification, 04/01/26, 04/01/28
Timeline
Customer Service Associate
Lowe's Home Improvement
09.2025 - 03.2026
Call Center Representative
The Bowen Group
05.2025 - 09.2025
Registered Pharmacy Technician
Walgreens
12.2024 - 04.2025
Remote Customer Service Representative
Conduent
07.2024 - 11.2024
Remote Claims Customer Service Representative
Sedgwick
09.2022 - 12.2023
Sales Advisor
Office Depot
08.2021 - 07.2022
High School Diploma -
Wilson High School
Arts (Associate) -
Florence-Darlington Technical College