Nubia Goode
Gray Court
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
DLH Properties
06.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enforced occupancy policies and procedures by confronting violators of lease terms.
- Developed efficient record-keeping systems to track eviction cases, maintaining accurate documentation for legal proceedings.
Leasing Agent
Arlington Properties
04.2024 - 06.2024
Assistant Property Manager
Arlington Properties
09.2023 - 04.2024
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Property Manager
Cores Property Management
06.2023 - 09.2023
Leasing Agent
The Liberty Group Apartment Staffing
10.2022 - 06.2023
Call Center Manager
Security Force Inc.
09.2022 - 10.2022
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
- Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees
- Delivered constructive call process feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Provided leadership, insight and mentoring to newly hired employees
- Troubleshot hardware issues and worked with service providers to facilitate repairs for the employees
Leasing Professional
The Bainbridge Companies
06.2022 - 09.2022
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Explained policies and procedures to tenants and enforced rules
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Leasing/Property Management Assistant
Capitol Flats and Magnolia Square
12.2021 - 06.2022
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Communicated effectively with owners, residents, and on-site associates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Professional
The Liberty Group Apartment Staffing
06.2021 - 07.2021
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Contacted and followed up with tenants on renewal notices
- Maintained accurate records of correspondence with and from tenants
- Escalated critical issues to property manager to deliver immediate resolution
- Tracked leads using CRM software and followed up with interested parties.
Leasing Professional
GoldElm
10.2019 - 08.2020
Education
High School Diploma -
South Carolina Connections Academy
07.2017
Skills
- Relationship Building and Rapport
- Multitasking and Prioritization
- Office management
- Accounting procedures
- Policy development
Languages
Spanish
Limited Working
Timeline
Assistant Property Manager
DLH Properties
06.2024 - Current
Leasing Agent
Arlington Properties
04.2024 - 06.2024
Assistant Property Manager
Arlington Properties
09.2023 - 04.2024
Assistant Property Manager
Cores Property Management
06.2023 - 09.2023
Leasing Agent
The Liberty Group Apartment Staffing
10.2022 - 06.2023
Call Center Manager
Security Force Inc.
09.2022 - 10.2022
Leasing Professional
The Bainbridge Companies
06.2022 - 09.2022
Leasing/Property Management Assistant
Capitol Flats and Magnolia Square
12.2021 - 06.2022
Leasing Professional
The Liberty Group Apartment Staffing
06.2021 - 07.2021
Leasing Professional
GoldElm
10.2019 - 08.2020
High School Diploma -
South Carolina Connections Academy
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