NYASIA SIMS
Darlington
Summary
Skilled Customer Service Representative with extensive experience in customer service and problem-solving. Possesses excellent communication skills and a strong ability to multitask. Additionally, a Certified Pharmacy Technician, with claims processing experience, and machine/production experience, to reflect a healthy work history.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Pilot Travel Centers LLC
Florence
01.2024 - Current
- Established customer service goals and objectives.
- Lead and support the guest services team to ensure exceptional service delivery.
- Oversee daily operations within the guest services area.
- Address and resolve guest complaints and issues promptly.
- Trained new employees on safety protocols, customer service standards, and store policies.
- Provided ongoing training and mentorship to staff members.
- Assisted in the recruitment and onboarding of new team members.
- Ensured all staff were knowledgeable of all products and services offered by the gas station.
- Supervised daily activities, including cash handling, customer service, and product stocking.
- Managed the cash register and reconciled daily receipts.
- Established and maintained effective working relationships with suppliers, vendors, and customers.
- Scheduled and managed shifts to ensure adequate staffing.
- Developed and implemented strategies to improve customer service.
- Maintain a welcoming and friendly atmosphere for guests and team members.
- Processed lottery tickets, cigarettes, and other high-value items.
- Processed payments for fuel and convenience store purchases.
- Greeted customers in a friendly and professional manner.
- Actively promoted store specials and discounts.
- Monitored fuel levels and maintained the fuel pumps.
- Demonstrated strong problem-solving and conflict resolution skills.
- Collaborate with other departments to ensure seamless operations.
- Executed promotional and marketing initiatives to increase customer base.
- Created and maintained a safe and secure working environment.
- Over-time as needed as based on business demands.
- Additional duties as needed.
Production Associate
Honda of South Carolina, LLC
Timmonsville
12.2021 - 12.2023
- Operated a variety of production equipment to assemble components.
- Ensured all components were properly installed.
- Attended job trainings related to production and machinery for professional growth.
- Guided other Associates in their assigned duties when needed.
- Performed a variety of tasks with the main goal of ensuring manufactured products met standards of quality.
- Completed daily assigned tasks to meet production volume and schedule.
- Addressed concerns promptly and professionally.
- Utilized a variety of hand and power tools to assemble complex components.
- Maintained a safe and clean work environment.
- Cleaned and maintained work area properly, turned off and locked out equipment when not in use to ensure safety of others.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts and clearances.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Expert knowledge and use of power tools, soldering irons or guns, presses, vices, drill presses, testers, tube cutters, benders, grinders, and fixtures.
- Followed detailed assembly instructions, processes, and procedures.
- Updated production records and tracked inventory levels.
- Performed preventative maintenance on assembly equipment.
- Participated in team meetings to discuss production goals and objectives.
- Operated automated assembly machines to produce components.
- Investigated and reported any defective parts or products.
- Utilized computer systems to track and document assembly processes.
- Adapted to changing production schedules and requirements.
- Communicated with team members and supervisors to ensure production goals were met.
- Over-time as needed as based on business demands.
- Additional duties as needed.
Customer Service Representative (Customer Service Rep)
Access2Care
Remote
08.2020 - 11.2021
- Collaborated with other departments to ensure customer satisfaction.
- Responded to customer inquiries via telephone, email and other communication channels.
- Utilized problem-solving skills to troubleshoot customer inquiries.
- Processed customer orders and managed billing inquiries.
- Maintained a high level of professionalism and empathy when handling sensitive customer issues.
- Demonstrated strong product knowledge to address customer inquiries and upsell products or services.
- Recognized as a top performer in the call center based on consistent quality scores and customer feedback.
- Established and maintained positive relationships with customers.
- Utilized strong time management skills to prioritize tasks and meet performance goals consistently.
- Demonstrated excellent communication skills by conveying complex information clearly and concisely to customers over the phone.
- Assisted customers with product selection and troubleshooting.
- Successfully resolved customer inquiries, complaints and requests in a timely and professional manner.
- Communicated effectively with customers to ensure their needs were met.
- Demonstrated strong multitasking abilities by managing [3] phone lines simultaneously during peak hours.
- Maintained a high level of accuracy and efficiency in data entry.
- Utilized customer service software to track customer interactions, inquiries and complaints.
- Maintained customer loyalty by providing exceptional customer service.
- Provided timely follow-up to ensure customer satisfaction.
- Over-time as needed as based on business demands.
- Additional duties as needed.
Eligibility Specialist
Department of Health and Human Services
Florence
01.2019 - 03.2020
- Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.
- Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration.
- Initiate and process casework through automated systems.
- Identify needs and make appropriate referrals for health, social, and/or employment services.
- Collaborated with other departments to ensure accuracy of eligibility decisions.
- Effectively communicated with applicants to ensure understanding of eligibility requirements and processes.
- Coordinated with other departments to ensure timely processing of eligibility applications.
- Assisted in the development of training materials for new eligibility staff.
- Developed and maintained relationships with state and federal agencies for eligibility requirements.
- Resolved complex eligibility issues and disputes.
- Developed and maintained accurate records of eligibility determinations.
- Trained and mentored new eligibility staff.
- Compiled and analyzed data to ensure accuracy of eligibility decisions.
- Researched and analyzed eligibility requirements and regulations.
- Conducted comprehensive eligibility assessments, leading to an increase in successful applications and contributing to a higher enrollment rate for programs.
- Facilitated the eligibility determination process for several applicants monthly, ensuring timely and accurate processing to meet organizational standards.
- Provided Optimum Customer Service.
- Selected as Employee of the Month for: March 2019.
Claim Processing Specialist
Blue Cross Blue Shield of South Carolina
Florence
08.2016 - 12.2018
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Coordinated and resolved service-related issues for internal and external customers.
- Managed multiple client requirements and guidelines.
- Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams.
- Developed and maintained a thorough understanding of claims processing policies and procedures.
- Updated and maintained claims databases and records.
- Provided guidance and assistance to customers regarding claim status and eligibility.
- Processed more than 500 claims per month in a timely and accurate manner.
- Coordinated with external vendors to ensure timely and accurate claims processing.
- Ensured compliance with state and federal regulations related to claims processing.
- Resolved denied claims in a timely and efficient manner.
- Maintained accurate records of all claims processing activities.
- Researched, reviewed, and analyzed claims data to detect and prevent fraud and abuse.
- Identified and resolved discrepancies in claims processing.
- Ensured all claims were submitted in accordance with established policies, procedures, and regulations.
- Developed and maintained positive working relationships with claims processing staff.
- Over-time as needed based on business demands.
- Participated in training and professional development opportunities.
Education
Certified Pharmacy Technician -
Florence-Darlington Technical College
12.2024
High School Diploma -
Darlington High School
05.2016
Skills
- Data Entry
- Fast Learner
- Medical Terminology
- Effective Communicator
- Files and Records Maintenance
- Versatile
- Microsoft Office Proficiency
- Strong Organizational Skills
- Strong Interpersonal Skills
- Claims Processing Experience
- Cultural Competency and Awareness
- Conflict Resolution Skills
- Telephone Etiquette
- Certified Pharmacy Technician
- Leadership Skills
- Optimum Customer Service Skills
- Adaptable
- Production Experience
- Strong Time Management Skills
- Call Center Experience
- OSHA/HIPPA Knowledge and Proficiency
Certification
Certified Pharmacy Technician, Florence-Darlington Technical College, 2024
Timeline
Customer Service Supervisor
Pilot Travel Centers LLC
01.2024 - Current
Production Associate
Honda of South Carolina, LLC
12.2021 - 12.2023
Customer Service Representative (Customer Service Rep)
Access2Care
08.2020 - 11.2021
Eligibility Specialist
Department of Health and Human Services
01.2019 - 03.2020
Claim Processing Specialist
Blue Cross Blue Shield of South Carolina
08.2016 - 12.2018
Certified Pharmacy Technician -
Florence-Darlington Technical College
High School Diploma -
Darlington High School