Nycole Renzi
Blacksburg
Summary
Expert in providing outstanding client and customer support, with a focus on technical troubleshooting and problem resolution. Proven ability to document processes and train staff, maintaining high standards of service and safety. Versatile in adapting to various work environments, including corporate offices, call centers, and medical facilities.
Overview
24
24
years of professional experience
Work History
Health Care Technician
Holy Angels
Belmont
01.2023 - Current
- Monitored patient vital signs and reported changes to the nursing staff.
- Assisted in daily patient care activities, including hygiene and mobility support.
- Documented patient information accurately in electronic health records systems.
- Participated in training new staff on operational protocols and best practices.
- Maintained accurate records of patient care services provided.
- Responded quickly to emergency situations by providing appropriate medical attention.
Technical Support Representative
Verizon Wireless
Greenville
11.2001 - 12.2021
- Provided technical support for wireless products and services to customers.
- Diagnosed and resolved customer issues through various communication channels.
- Educated customers on device features and troubleshooting methods clearly.
- Managed escalated cases by coordinating with technical teams for solutions.
- Documented customer interactions in CRM systems accurately for future reference.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved escalated customer service issues in a timely manner.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Skills
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Technical troubleshooting
- Issue resolution
- Emergency response training
- Infection control procedures
- HIPAA compliance
- Vital signs monitoring
- Healthcare documentation
- CPR and first aid
- Continuous learning
- Remote assistance
- Network diagnostics
- Software installation
- Customer relationship management
- Patient care documentation
- Conflict resolution
- Appointment scheduling
- Ticket management
Timeline
Health Care Technician
Holy Angels
01.2023 - Current
Technical Support Representative
Verizon Wireless
11.2001 - 12.2021