Nykia Miller
Columbia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Manager
Once upon a child
Columbia
04.2020 - Current
- Managed daily operations of customer service team for children's retail store.
- Trained staff on effective communication and problem-solving techniques.
- Developed policies to enhance customer satisfaction and loyalty initiatives.
Payroll Assistant
Payne Bail Bonds
Columbia
06.2020 - 11.2022
- Processed payroll data for employees and contractors accurately and timely.
- Maintained employee records in payroll software and ensured data integrity.
- Assisted in preparing payroll reports for management review and compliance purposes.
Education
Irmo High School
Columbia, SCSkills
- Customer service management
- Policy development
- Team training
- Data analysis
Timeline
Payroll Assistant
Payne Bail Bonds
06.2020 - 11.2022
Customer Service Manager
Once upon a child
04.2020 - Current
Irmo High School
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