Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyri Walker

Florence

Summary

Dedicated customer service representative skilled in CRM management and conflict resolution. Committed to ensuring customer satisfaction while providing detailed product knowledge.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Everise
Florence
07.2024 - 05.2026
  • Assisted customers with inquiries through phone and online chat.
  • Resolved customer complaints efficiently and professionally.
  • Provided detailed product information and guidance to customers.
  • Maintained accurate records of customer interactions, supporting data-driven decisions in CRM system.
  • Collaborated with team members to refine service delivery strategies, enhancing overall customer experience.
  • Educated customers on services and promotions offered by the company.
  • Handled multiple tasks in a fast-paced, high-volume environment.
  • Followed up with customers post-service interactions to confirm satisfaction and foster long-term relationships.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Edison Career & Technology High School
Rochester, NY
06-2024

Skills

  • Customer service
  • CRM management
  • Product knowledge
  • Conflict resolution
  • Service delivery
  • Customer relationship management

Timeline

Customer Service Representative

Everise
07.2024 - 05.2026

High School Diploma -

Edison Career & Technology High School
Nyri Walker