Dedicated customer service representative skilled in CRM management and conflict resolution. Committed to ensuring customer satisfaction while providing detailed product knowledge.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Everise
Florence
07.2024 - 05.2026
Assisted customers with inquiries through phone and online chat.
Resolved customer complaints efficiently and professionally.
Provided detailed product information and guidance to customers.
Maintained accurate records of customer interactions, supporting data-driven decisions in CRM system.
Collaborated with team members to refine service delivery strategies, enhancing overall customer experience.
Educated customers on services and promotions offered by the company.
Handled multiple tasks in a fast-paced, high-volume environment.
Followed up with customers post-service interactions to confirm satisfaction and foster long-term relationships.
Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.