NYTASHA BLASSINGAME
Easley
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
17
17
years of professional experience
Work History
Referral Specialist
Clemson Eye
07.2021 - Current
- Scheduled appointments with specialists on behalf of clients
- Schedule referring offices referrals, with proper physician.
- Verified insurance benefits and eligibility for Type procedures before referring clients
- Processed referral requests from patients, doctors and other health care professionals
Contact Center Manager
Wilson's On Washington
07.2012 - 06.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Trained team members on performance metrics and consumer behavior identification
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
- Executed Monthly Performance Plans with representatives to identify production gaps
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
Collection Agent
BB&T
03.2010 - 07.2012
- Negotiated payment plans with customers to prevent accounts from entering collections
Caregiver Attendant
All In One Professionals
01.2008 - 12.2010
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Built strong relationships with clients to deliver emotional support and companionship
Education
Early Childhood Education - Childcare
Tri County Technical College
Anderson04.2010
Skills
- Physician Authorizations
- Database Management
- Google Suite
- Insurance Verification
Timeline
Referral Specialist
Clemson Eye
07.2021 - Current
Contact Center Manager
Wilson's On Washington
07.2012 - 06.2021
Collection Agent
BB&T
03.2010 - 07.2012
Caregiver Attendant
All In One Professionals
01.2008 - 12.2010
Early Childhood Education - Childcare
Tri County Technical College
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