Summary
Overview
Work History
Education
Skills
Timeline
Generic

NYTASHA BLASSINGAME

Easley

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

17
17
years of professional experience

Work History

Referral Specialist

Clemson Eye
07.2021 - Current


  • Scheduled appointments with specialists on behalf of clients
  • Schedule referring offices referrals, with proper physician.
  • Verified insurance benefits and eligibility for Type procedures before referring clients
  • Processed referral requests from patients, doctors and other health care professionals

Contact Center Manager

Wilson's On Washington
07.2012 - 06.2021
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
  • Trained team members on performance metrics and consumer behavior identification
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
  • Executed Monthly Performance Plans with representatives to identify production gaps
  • Maintained high volume of calls and met demands of busy and productive group
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Achieved performance goals on consistent basis

Collection Agent

BB&T
03.2010 - 07.2012
  • Negotiated payment plans with customers to prevent accounts from entering collections

Caregiver Attendant

All In One Professionals
01.2008 - 12.2010
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Built strong relationships with clients to deliver emotional support and companionship

Education

Early Childhood Education - Childcare

Tri County Technical College
Anderson
04.2010

Skills

  • Physician Authorizations
  • Database Management
  • Google Suite
  • Insurance Verification

Timeline

Referral Specialist

Clemson Eye
07.2021 - Current

Contact Center Manager

Wilson's On Washington
07.2012 - 06.2021

Collection Agent

BB&T
03.2010 - 07.2012

Caregiver Attendant

All In One Professionals
01.2008 - 12.2010

Early Childhood Education - Childcare

Tri County Technical College
NYTASHA BLASSINGAME