Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
17
17
years of professional experience
Work History
Referral Specialist
Clemson Eye
07.2021 - Current
Scheduled appointments with specialists on behalf of clients
Schedule referring offices referrals, with proper physician.
Verified insurance benefits and eligibility for Type procedures before referring clients
Processed referral requests from patients, doctors and other health care professionals
Contact Center Manager
Wilson's On Washington
07.2012 - 06.2021
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
Trained team members on performance metrics and consumer behavior identification
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
Executed Monthly Performance Plans with representatives to identify production gaps
Maintained high volume of calls and met demands of busy and productive group
Worked in call center environment handling manual and automatically dialed outbound calls
Achieved performance goals on consistent basis
Collection Agent
BB&T
03.2010 - 07.2012
Negotiated payment plans with customers to prevent accounts from entering collections
Caregiver Attendant
All In One Professionals
01.2008 - 12.2010
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Assisted with dressing guidance, grooming, meal preparation, and medication reminders
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Built strong relationships with clients to deliver emotional support and companionship
Education
Early Childhood Education - Childcare
Tri County Technical College
Anderson
04.2010
Skills
Physician Authorizations
Database Management
Google Suite
Insurance Verification
Timeline
Referral Specialist
Clemson Eye
07.2021 - Current
Contact Center Manager
Wilson's On Washington
07.2012 - 06.2021
Collection Agent
BB&T
03.2010 - 07.2012
Caregiver Attendant
All In One Professionals
01.2008 - 12.2010
Early Childhood Education - Childcare
Tri County Technical College
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