Nyya Wiggleton
Spartanburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Doctors Care Urgent Care
2022.07 - 2023.03
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EMR systems to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Balanced deposits and credit card payments each day.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Operations Supervisor
United Parcel Service, UPS
2020.05 - 2022.07
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Medical Assistant
AFC Urgent Care/Bon Secours
2023.03 - 2023.10
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant
Oak Street Health
2023.10 - Current
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assisting
U.S. Career Institute
Fort Collins, CO01.2023
Phlebotomy
Phlebotomy USA
Greenville, SC12.2022
Associate of Arts - Mass Communications
Spartanburg Methodist College
Spartanburg, SC05.2018
Skills
- Medical Billing
- Demographics Information
- Insurance Information Collection
- Reminder Calls
- Medical Insurance
- Patient Care and Confidentiality
- Punctual and Hardworking
- Telephone Triage
- 50 WPM Typing Speed
- Assisting with Physical Exams
- Sterile Procedures and Techniques
- Human Anatomy and Physiology
- Charting Expertise
- Vitals Collection and Documentation
- Time Management
- Medical Procedures Understanding
- First Aid
- Pipetting
- Specimen Collection
- Heel Sticks
- Sanitation and Sterilization
- Hazardous Waste and Disposal
- Infection Control
- Blood Sample Collection
- Sharps Disposal
- Biohazardous Waste Disposal
- Venipuncture and Capillary Puncture
- EMR Systems
- HIPAA
- Proper Storage Procedures
Accomplishments
- Maintained compliance with OSHA, HIPAA and CLIA standards.
- Successfully completed 495 hours of a Medical Assistant program
Certification
- Certified Phlebotomy Technician, December 2022
- Medical Assistant, January 2023
Timeline
Medical Assistant
Oak Street Health
2023.10 - Current
Medical Assistant
AFC Urgent Care/Bon Secours
2023.03 - 2023.10
Patient Service Representative
Doctors Care Urgent Care
2022.07 - 2023.03
Operations Supervisor
United Parcel Service, UPS
2020.05 - 2022.07
Medical Assisting
U.S. Career Institute
Phlebotomy
Phlebotomy USA
Associate of Arts - Mass Communications
Spartanburg Methodist College
- Certified Phlebotomy Technician, December 2022
- Medical Assistant, January 2023
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