Octavia Brown
Summerville
Summary
Accomplished and detail-oriented Practice Manager with a proven record of optimizing medical office operations, leading high-performing teams, and ensuring superior patient care delivery. Adept at balancing administrative, financial, and clinical responsibilities in fast-paced healthcare environments. Recognized for driving operational efficiency, fostering staff development, and maintaining full compliance with HIPAA, OSHA, and institutional standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Roper St. Francis Hospital
07.2022 - Current
- Direct all operational aspects of a multi-provider medical practice, overseeing staff management, patient scheduling, and administrative functions.
- Lead and mentor cross-functional teams to achieve performance goals and maintain seamless daily operations.
- Ensure compliance with HIPAA and OSHA regulations while enhancing workflow efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Certified Medical Assistant
Roper St. Francis Hospital
07.2013 - 07.2022
- Supported physicians with examinations and clinical procedures, maintaining accuracy and patient confidentiality.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
Medical Receptionist
Roper St. Francis Hospital
07.2009 - 07.2013
- Delivered front-office support including patient registration, insurance verification, and appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Bachelor of Science - Business Administration
Purdue University Global
01-2026
Associate of Applied Science - Cyber Security
ECPI University
North Charleston06.2018
Associate of Applied Science - Medical Assisting
ECPI University
North Charleston, SC07.2009
Skills
- Strategic Practice & Office Management
- Clinical and Administrative Operations
- Team Leadership & Staff Development
- Regulatory Compliance (HIPAA/OSHA)
- Revenue Cycle & Financial Oversight
- Process Improvement & Workflow Optimization
- Patient Relations & Experience Enhancement
- Billing & Insurance Coordination
- Vendor & Physician Collaboration
- Resource management
- Oversaw operations across multiple clinic locations
- Electronic health records(Epic, ECW)
Certification
- Registered Medical Assistant (RMA), American Medical Technologists
- Certified Revenue Cycle Representative (CRCR), HFMA
Professional Attributes
- Exceptional leadership and interpersonal communication skills with a collaborative management style.
- Skilled in cultivating positive relationships among patients, providers, and multidisciplinary teams.
- Committed to continuous professional development, integrity, and excellence in healthcare administration.
Personal Information
Title: Practice Manager
Timeline
Practice Manager
Roper St. Francis Hospital
07.2022 - Current
Certified Medical Assistant
Roper St. Francis Hospital
07.2013 - 07.2022
Medical Receptionist
Roper St. Francis Hospital
07.2009 - 07.2013
Associate of Applied Science - Cyber Security
ECPI University
Associate of Applied Science - Medical Assisting
ECPI University
Bachelor of Science - Business Administration
Purdue University Global