Octavia Taylor
Columbia
Summary
Dedicated library assistant with a strong background in customer service and program development. Expertise in user assistance and digital resource management to enhance user engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Library Assistant
Richland County Public Library
Columbia
07.2024 - 05.2025
- Collaborated with staff to develop and implement engaging reading programs for children, enhancing literacy and fostering a love for reading.
- Conducted routine inventory checks, ensuring accurate collection counts and supporting efficient library operations.
- Managed digital resources and aided users in accessing online databases.
- Processed new library materials for circulation and cataloging, facilitating access to resources for patrons.
Customer Service Representative
Teleperformance
Columbia
03.2020 - 05.2023
- Resolved customer complaints, improving satisfaction through effective problem-solving.
- Assisted customers with inquiries, enhancing their understanding of products.
- Documented customer interactions to ensure accurate records for service improvement.
Education
Associate of Arts - Computational Science
Columbia College
Columbia, SC04-2018
Skills
- Cataloging systems
- Digital asset management
- Inventory management
- User assistance
- Client relationship management
- Program development
Timeline
Library Assistant
Richland County Public Library
07.2024 - 05.2025
Customer Service Representative
Teleperformance
03.2020 - 05.2023
Associate of Arts - Computational Science
Columbia College