Detail-oriented professional with strong bilingual communication skills. Experienced in managing caseloads and ensuring HIPAA compliance, while providing effective client support.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Case Aide
National Youth Advocate Program
12.2022 - Current
Provided hands-on support across multiple departments, including case management, medical, licensing, education and outreach.
Assisted in training new team members by providing guidance on portal systems, documentation processes, and department protocols.
Managed caseloads efficiently while maintaining high-quality service delivery.
Prepared accurate reports and case notes for supervising Case Managers, ensuring all required documentation was completed in a timely manner.
Educated clients on their rights, responsibilities, benefits options, helping them make informed decisions about their cases moving forward.
Maintained strict confidentiality regarding sensitive information while adhering to legal guidelines and ethical standards within the field of social work.